Truewood by Merrill, Keller

My aunt is living here and loves it. The staff is so friendly and gives great care to her. They have a community dog, Josie, that brings so much joy to my aunt and the other residents. She has made so many friends because the residents are so kind and welcoming. I would highly recommend Truewood Keller.

Terrible experience for memory care Our experience at Truewood Memory Care was a nightmare of mismanagement and medical disregard. We moved my father here in late December 2025, and within the first week started looking for a new facility. We started here because they had no wait list. Issues: 1. Lack of Staff Training: Despite being a specialized memory care unit, the staff seemed untrained in dementia behaviors. They labeled typical symptoms like agitation, talking loudly, not following directions, or being easily distracted when someone is talking as "aggression." Instead of utilizing prescribed medications or redirection techniques, staff called the police on my agitated father. 2. Safety & Communication Failures: My father suffered two falls in the first week that led them to send him to the ER. He lived with me 3 years prior to going to this facility and never needed ER care or police escalation. After the second fall, he was in the ER for four hours without the facility ever notifying our family. We only found out when my mother arrived for a visit and found his room empty. 4. Unsanitary Conditions: On the 10th day, I found my father’s bathroom sink overflowing with his own wastewater from attempting to clean up his own accident. My husband had to ask staff three times for help to get a mop to get the wastewater off the bathroom floor so I could get my dad out of the shower onto a clean floor. The following day, my sister found tubs of wastewater still left under the sink, which she had to clean herself. 5. Environment & Management: The environment is inappropriate for dementia patients. A staff member changed the main resident TV to the movie "Terminator" one evening. When I raised concerns about exposing vulnerable dementia patients to violence, I was dismissed by the care techs working there and told it was appropriate for some residents there. Ultimately, management told us he was "unsafe" and demanded we take him home immediately, despite our daily presence and constant requests for updates. Also, the first week we asked if he was appropriate for their facility because of their aggression comments and expecting someone to be with him for multiple hours a day, we were told staff were getting more training and he was appropriate. If your loved one requires dementia care that encompasses empathy, redirection, and a desire to bridge the communication gap this disease takes from your loved one look elsewhere. This facility is wholly unequipped for anything beyond basic senior living. The activities you see on the tour are strategically scheduled and the care you see on tour is vastly different from the care we have experienced. I now understand why they have no wait list.

Great facility! Clean and very welcoming. I came there to visit my aunt and was pleasantly surprised!! The staff were amazing and the facility was spotless. I would highly recommend them to anyone if they are looking for somewhere to let their loved ones live. My aunt is very happy and healthy and it gives me peace to know she is being well taken care of.

Memory Care not good The staff here are not trained for memory care or basic care needs. When I visit staff are making residents go to bed at or before 7p and then i see the staff hanging out at the tables eating and talking together with no one checking on the residence. Staff treat residence like an inconvenience and talk to them in a passive aggressive way. The experience here has reminded me some people have a job just to get a pay check not because they care. If you want good care for your family don’t come here. Check out Discovery at Alliance. We have had a better experience there.