The Watermark at Vistawilla

Mom moved to Watermark from an independent living facility and she has been a resident in both Assisted Living and recently moved to Memory Care. The facilities have always been immaculate, warm and inviting. The dining is nicely varied, tasty and plentiful. Mom is doing more with her days than she has in many years, which we know is beneficial to her overall well-being. However, the staff is really what sets Watermark apart: kind, caring, funny and always willing to take an extra step for mom. She is treated with dignity and respect, and the caretakers clearly know her preferences and aversions. Mom is known and respected as her own person at Watermark, not “just another resident”. My brother and I can relax and enjoy our time with her, and know when we are not present, she is in excellent hands. Watermark, don’t lose Chad Carnes!

The Watermark at Vistawilla is not a vacation community; it's a medical facility, with clean, contemporary furnishings and a resident population of fewer than 100. There are larger, more expensive, and more grandiose communities out there. But the personal relationship I've built with Chad Carnes is what lets me rest easy knowing my mother is safe. Under Chad's leadership, The Watermark has made my mother's transition through independent living, assisted living, and now memory care possible. Their entire team, medical staff, management, even the dining room staff, gives me peace of mind that my mother is well cared for. One moment says it better than I can: I watched a nurse casually offer her his arm, and she introduced him to me as "her attorney." She couldn't find the words to name what she felt, safe, cared for, at ease with him, so she reached for the closest phrase she had. That she chose "attorney" wasn't about accuracy. It was her way of saying, "this is someone I trust." Every decision, every move, every concern has been handled with grace and obvious care. During the period of my mother's greatest need, this team has provided everything necessary to protect her. When things have been difficult, they've worked with us to find solutions. I don't write reviews easily, but I write this one gladly. The Watermark isn't the biggest or the fanciest option in the area. It's simply the place where my mother is safe, and that safety starts with Chad Carnes. It's his leadership that sets the tone his staff carries into every room, every day. Because of that, I've learned to trust people I didn't know a year ago with the person I love most.

Nurse LeLe is truly amazing! The care and compassion she shows my dad mean so much to our family. She genuinely cares about her patients and always takes the time to talk with them, listen to their concerns, and make sure they feel heard and cared for. I’m so grateful that my dad has Nurse LeLe as his nurse. We couldn’t ask for someone more caring and compassionate!

At the eye clinic for my mother I noticed a most wonderful human, Carlos Ware, caring for an older couple. His kindness toward them and those at the clinic, along with his absolutely infectious smile and positive attitude made me take note. Turns out he is a 5- year employee with your company so I had to write a review.