The Watermark at Vistawilla

My sister and I moved my mother to The Watermark at Vistawilla from an independent living environment about a month ago. We have been impressed by the very friendly staff and my mom has enjoyed the food and amenities as well. My sister has eaten with my mom on several occasions and has also commented that the food is very good. We have been impressed with the servers who are always very friendly and smiling. On the occasion I had dinner with my mother, we noted how the servers interacted so kindly with us and the other residents. I believe this interaction to be of great value and critical for anyone but particularly for the elderly. We are grateful for their kind, friendly service. I have also had several interactions with the receptionists and med techs who are very helpful and quite pleasant. My most recent interaction was with Shanece, the memory care program director, who provided excellent friendly customer service in a prompt professional manner with great communication and follow up. Finally, the facility is very well appointed with a clean, comfortable, up to date decor. Kudos to The Watermark for creating a friendly culture that provides a warm caring environment for folks in need of assisted living!

I had a very unique situation where I live in Australia, and my father, who was needing an immediate placement in a facility, lived in Orlando. After speaking with over 50 facilities and most giving up on me because of our complicated situation, I had a very clear answer to where my father belonged. Suzette, the Sales Director was extremely patient with the complication of timezones, always had an answer to my concerns, and helped guide me through this difficult process. It was a miracle, and I'm extremely thankful for her and the team at The Watermark. The move-in process was so smooth, and everyone on the faculty knew my name and helped me out. My father is in memory care, and moved into a studio apartment. It was so spacious! His place easily fit a full-sized bed, big comfy chair, nightstand, dresser, and bookcase. All with floor room to easily walk through with a walker. I was impressed. I knew it was going to be a nice apartment, but not this nice. When my dad moved in, after eating lunch and returning to his apartment, he sat on his bed, looked at me with a huge smile, and said "I'm home :)" I haven't seen him this happy and stress-free in over a decade. I couldn't be more thankful for The Watermark, and everything they've done for us. I can finally breathe again, and know my dad is in great hands.

I am hugely grateful for my experience at Watermark. On particular situation showed me the compassion and care the facilty took care of the Residents. They swiftly moved us from our rooms to the first floor for safety reasons; provided water, and whatever we needed; and especially kept everyone calm and peaceful. They really demonstrated their care and expertise in keeping us calm and safe. They went above and beyond the call of duty! Kudos!!

Beautiful facility with every amenity I could have asked for. The staff is extremely friendly and caring. There is a variety of living options which makes the experience personal to each resident. Even the grounds are immaculately groomed and ready for an afternoon stroll.