The Watermark at Cherry Hills

My father has lived in the care of this facility for over 2 years now, and for less than a year in the Assisted living side. I will focus this review on Memory Care. I have had many very positive encounters with most of the staff and management. I am always contacted for any problems or significant changes and they work well the hospice provider as well. As his health and condition changes, we work together to meet his changing needs. The staff, although fluctuating frequently sometimes, is always kind and accommodating to me and my family. I really appreciate the level of genuine caring demonstrated for the residents. Understanding how challenging it is to keep up with all the different residents and their constantly changing individual needs, I would recommend this Memory Care facility to anyone. The food is usually very good also! I typically walk away from my 2-3 times per week visits feeling confident that he is in good hands.

We had to emergency move our parents to Albuquerque and we are SO thankful we found Watermark. We looked at several assisted living facilities and Watermark totally stood out. It is light and clean and has an extremely friendly staff! Mom and Dad have been there for a few months now and we are still so grateful. They get the extra care they need. If there have been issues they have been immediately addressed. Getting everyone set up on new internet is always a process but it was taken care of. The caregivers are NICE! I have had a ton of questions but Karen and Tina have been very helpful. I even know I can talk to Brooke, the head manager and she takes time to answer any questions. We also have enjoyed some of the activities (even though we don't live there haha). We went with my parents to the VLA lecture and look forward to the talk from an air traffic controller! Plus there will be a car show in a few weeks. My Dad said it's like being on a cruise. You have yummy food, entertainment, nice staff, and he feels safe. Thank you Watermark!!

Memory care seems to have gone downhill recently. I went to visit my grandmother on a Sunday afternoon. When I arrived it was obvious that it had been hours since staff went in to check on her or assist her with peri care. No one informed her that dinner was being served, and if I wasn’t there I don’t think that she would have eaten. It really upsets me that this occurred and honestly I do not feel like my grandmother is being taken care of properly. Anytime I go to visit staff are just sitting around. Only a couple of the staff are good and actually do their job. I hate to leave such a negative review but this is not okay, and the other residents in memory care don’t deserve this.

From my very first interaction with staff, The Watermark at Cherry Hills team is understanding and responsive to any concern expressed regarding my 93 yr old aunt, who just moved into Memory Care at The Watermark. They not only support their residents but extend understanding and support to family members. I would like to recognize: Tracie Book, Director of Sales who listens and NOT a hard sell. Lisa Hanchett, Memory Care Director, VERY diversified Health care industry background Shelbie Teasley, Memory Care Resident Care Coordinator...this lady makes things happen. She watches over residents and addresses their needs immediately. For the first time in a very long time, I feel I can leave my aunt's side and walk away feeling a sense of comfort her needs will be met.