Morada Quintessence

I just moved my mother into Morada a few days ago. I was there yesterday helping her get settled in. My wife and I unpacked most of her stuff from her previous facility a few nights before. When we were shown the apartment the fridge was not working, there was no smoke detector just an empty mount where one was mounted, and there was a wall plate sticking out up high. The leasing agent pointed all of those items and assured me that they would be addressed before mom moved in. I was surprised to find those three items in need of repair a day after mom moved in. Well there goes the trust established so back to square one as I have to make sure mom is not neglected. The unit is a nice size but does not have much storage. The leasing agent told us mom would have a little storage area for supplies somewhere else in the facility. As I finished unpacking the rest of mom’s things in her room helping her hang up all her clothes I had 2 cases of depends and water wipes for the storage area. I went out to the front area to ask the front desk lady where the storage area was as I had a few items to be stored. She was very condescending to me as I had interrupted her conversation with the same resident she was chatting with over an hour prior. I tried to explain what we were told and the front desk lady could’ve not been more disrespectful as she acted like I was crazy, asking for unobtanium. The director was behind me at some point as the front desk attendant kept condescending and took over for her debacle of communication. He was very professional and measured while explaining to me that the only storage was not too secure and that mom’s supplies would be mistakenly used for other residents. I appreciated his honesty and candor quickly addressing the situation. I gave the desk attendant another chance asking her if they would be interested in current fashion magazines from our salon. She was just as condescending as before saying that they do not or never have accepted magazines. She had a very different attitude when we were initially looking at the place. I am a paraplegic and know when someone is dismissing me in an ableist manner. I will not be even speaking to the front desk attendant anymore. I went home after and realized that I was not able to communicate with the front desk about the unrepaired items in mom’s room. I found the welcome folder we were given at lease signing and called mom’s activity coordinator. She was not in but Destiny answered the phone and was very professional hearing my concerns and addressing them all with either remedies or explanation of when repairs could be expected. She even called me back to tell me that she was able to get mom’s fridge going. What a difference. I suppose she is at work to work and the front desk attendant is there to socialize picking and choosing who gets through. She could’ve easily directed me towards Destiny had she not been such an ableist to me. I will update this review as mom and I have more interactions with the staff. I can only hope that things smooth out from here.

Paul and the staff at Morada were loved by my mother who was lucky enough to call Morada “Home” for her time there last fall (2024) . My siblings and I knew it was the right place for her and we could tell that her care was excellent. She loved her Room also:) Special people make for a wonderful experience. Highly recommend Morada Quintessence. - Mark Mohorcich and siblings

Morada Quintessence has been wonderful for both of my parents. Paul and his staff are attentive, caring, and always willing to help. With the recent loss of my dad, they were very supportive and have helped my mom feel connected and well cared for. We are grateful for the kindness shown to us during a very difficult time.

The staff at morada is amazing! Paul the administrator is extremely personable and caring. Lyndsay the admissions director cares deeply for all the residents and treats them all like family. Michelle the wellness director is outstanding and cares dept for her residents, she and her caregiver staff spend countless hours with the residents providing excellent care and support. I visit morada weekly and every time I am treated like family. Rosalyn at the reception desk instantly makes you feel at home as you enter the building with a giant smile and sweet compliment. The residents are well cared for and very happy. I would happily recommend morada quintessence for my friends and family.