The Waterford at Westover Hills

Facility is nice, and clean and well kept. The staff is so kind, and helpful. More so after the new ownership as many new updates have been done. It was one of the least expensive for us that we looked at. Put 4 star as it was so out of the way for us, in distance.

Visited the facility and was impressed with the staff attention and professionalism. As well as the ambience and cleanliness. Staff and residents seem happy from my observations.

My dad has been a resident since May 2024. He refuses to eat the food. I thought he was being picky, but throughout my visits, I have heard two other residents (strangers to me) complain about the food. I tried it once and was not impressed (think a slice of white bread straight from a bread bag and stew) I think management should try it regularly. The rooms have the same type of window units that you would expect at a Holiday Inn. They cool, but do not remove the humidity (the room ranges from 60-80% humidity). I have brought this to the attention of the management no less than 5 times. I was told that Comfort Air would be contacted and it would be addressed. Nothing has happened. Recently, my dad fell. The med tech called and told me what happened. I was grateful for this communication. The next day, I was unable to reach my dad via phone. I called the Waterford and left 2 messages requesting a call back. No response. I searched online to see if I could find another number. When calling this number, I reached another med tech who was able to share with me that dad was okay. He was polite and knowledgeable about my dad. I shared with him that I needed to speak to one of the directors about my dad's health and how his current level of care needed to be discussed. It is now two days later, I have left two more messages, and have still not received a response. At this time, I am rating it 2 stars because the staff members are sweet to my dad. I just cannot recommend this facility at this time due to the lack of communication and the quality of food/air conditioning.

My mother has only been a resident for 5 weeks but we all, to include my mom, already love The June. The rooms are so spacious and nice. The staff is very friendly and caring and immediately welcomed my mom to the group. I feel blessed, knowing that my mother is happy and well taken care of. We are thrilled with the activities that are scheduled and Mother looks forward to them daily. I highly recommend The June for anyone looking for a memory care facility for their loved one.