The Waterford at Virginia Beach

I went to visit my Mother in Law - and once in memory care facility I couldn’t get out when I tried to exit - I knocked for a while and nobody came. Finally I went back to the nurse station all the way back around to the other side in memory care and found a nurse to let me out . It would be easier for a family member to have their own temporary code to get out of the locked facility to prevent being locked in (especially on an evening or a weekend after normal hours). There was one resident man who followed me into the sitting room on the other side of the door with the paper books covering it and I said I didn’t think he was supposed to be there and I didn’t like being alone with him in that room because he acted like he wanted out and he was a few feet from me - and he had rushed into that room when I went thru the door so he scared me (I didn’t know if he was harmless or not). I was knocking incessantly and nobody came .He kept asking me questions on how to get out . Also: the brand new wheelchair ordered by hospice was NOT in her room when I was there. There were two older wheelchairs in her room - not the kind with the tall back and foot pedals. Last time we were there the foot peddle things were missing- so it was Difficult to push her outside . Overall - and Care wise - we feel Waterford has been wonderful To work with. The hospice care amazing as well - there was just a few minor things as mentioned above, which is somewhat understandable in a memory care facility - that things could go missing.

I have had multiple patients living in this facility over the past 3 years and I will say this- the DON Fran truly knows ALL of these patients along with Mona who is always filling us in on patient updates. I have had a wonderful experience with the staff over the years including Jo, Ruby, and Desheena in assisted living and Tabitha, Lianna, and Donnete in memory care I can't say how great it is to see the same staff members each time I visit. Grateful for this facility and their staff!

Fran and Mona and donetta and grace are amazing. If I could rate a 10 I would. All the aides and med techs and employees are awesome. Very clean and they’re compassionate about their residents. When I get ready to go to a facility I’m going there. They care and that’s hard to find. I love you all and thank you. All of you rock !!

This is a great assisted living choice. My grandma loves the employees, she constantly talks about them. She even told me if it wasn’t for how nice the staff was she doesn’t know what she would do. Everytime I come in everyone always greets me. The place is pretty clean too. Shout out to the employees!