The Waterford at Round Rock

My parents have lived at the Waterford at Round Rock for 6 months now. Their health is so much better since moving in, thanks to well balanced, delicious meals. They are actually blooming. There is always some form of recreation to be experienced, and the smiling staff are so helpful with even the smallest request. The chef is a culinary artist, which makes Dad look forward to every meal. Mom has always been a picky eater but is finding so many new foods that she likes (plus the deserts!!) Best decision!

The Waterford at Round Rock (formally the Rose at Round Rock) is in transition in 2024. New company means new policies and management. Some directors and support staff were recently released. As such, there is a lot of new norms being established at time of this writing. My mother is a newer memory care resident, and this review is of her first 6 months. Pros: * Staff is diligent in supporting my mother. Bathing, simple medical needs, feeding, all meet expectations. * Our room spacious and is well apportioned; 2 closets and full walk-in shower. Overlooking garden areas. * Memory care area is very large compared to many other facilities in the Round Rock/Cedar Park areas. This allows residents to move around, and, if desired, obtain some level of privacy. * They have normal daily activities. But best are the days the little service dogs come and visit with residents. * Occasional wine mixer events. * The experience with the memory care staff, for me, has been excellent. They are communicative when issues are found. And available to me without any managerial filtering (a welcome change from other facilities. Cons: * Management turnover in our 6 months has been very, very high. At times I don't know whom to contact. * On-site playground needs updating. Our grandkids came and found the site lacked end of slide soft landing materials, and the wooden playscapes are in dire need of sanding to remove spurs. Better yet, full replacement with more modern materials. * Meals is always an item that can be improved. In general, it is just okay. A wider selection of soft foods would be welcomed. * Within the first month one hearing aid was lost within the memory care center. Which of course required replacement and was an avoidable cost if properly managed.

The staff has been very helpful with this recent move-in. Dad is still getting settled. Learning schedules. Enjoying 3 meals aday. Getting some need rest. I am hoping he will continue to enjoy this location, the Waterford.

While the care was ok, except for the medication problems, being without hot water for 3 weeks and sub-par food, the management is horrible. This facility accessed my mothers account without permission and has now been charged an extra $5,660. No invoice. Just took the funds. We left after 4 months. There are better places in Round Rock!