The Waterford at Round Rock

I am so very glad we found The Waterford for my father. He is thriving there. The staff are always so warm and kind, and they always consider the best interests of the residents there. Meg, the director, is very visible, friendly and supportive of my father's requests or needs. He has really settled in, loves his apartment, and the good people there. Best move ever for him and our family. It is a lovely place with good people!

Rent went from 5400 to 7000 in a year. Medication management very lacking. Food fair at most. Repeatedly told “corporate says we are not allowed to help your Mom with that “ … would not assist her with removing her dental partial, not allowed to assist with a pure wick application, so Mom was soaked every night. Fine for someone only needing minimal assistance, otherwise would look elsewhere.

The Waterford at Round Rock (formally the Rose at Round Rock) is in transition in 2024. New company means new policies and management. Some directors and support staff were recently released. As such, there is a lot of new norms being established at time of this writing. My mother is a newer memory care resident, and this review is of her first 6 months. Pros: * Staff is diligent in supporting my mother. Bathing, simple medical needs, feeding, all meet expectations. * Our room spacious and is well apportioned; 2 closets and full walk-in shower. Overlooking garden areas. * Memory care area is very large compared to many other facilities in the Round Rock/Cedar Park areas. This allows residents to move around, and, if desired, obtain some level of privacy. * They have normal daily activities. But best are the days the little service dogs come and visit with residents. * Occasional wine mixer events. * The experience with the memory care staff, for me, has been excellent. They are communicative when issues are found. And available to me without any managerial filtering (a welcome change from other facilities. Cons: * Management turnover in our 6 months has been very, very high. At times I don't know whom to contact. * On-site playground needs updating. Our grandkids came and found the site lacked end of slide soft landing materials, and the wooden playscapes are in dire need of sanding to remove spurs. Better yet, full replacement with more modern materials. * Meals is always an item that can be improved. In general, it is just okay. A wider selection of soft foods would be welcomed. * Within the first month one hearing aid was lost within the memory care center. Which of course required replacement and was an avoidable cost if properly managed.

I cannot say enough good things about the way this property is managed. I moved my mother to The Waterford in January. I had trepidation because it wasn’t shiny and new like the place she was leaving but I wish I had moved her here first. Meg is wonderful, honest and listens. You can tell by the comfort and kindness of the residents that they feel safe and cared for. Meg runs a tight ship but does it with sincerity and compassion from the staff to the residents and their loved ones. This is what you should look for first when trying to find a place for the one you love even if it isn’t as new. Aging is difficult enough on everyone so you want a place where you know that your loved one is safe and as happy as they can be. Listen to the residents and they will let you know. I learned the hard way. The place we moved my mother out of was a nightmare even though it was bright and shiny and new. Also extremely expensive. If management is rotten all else will follow. Medications missing, medication mishandling, rude behavior, and dishonesty - it comes directly from the top down. Go check out the Waterford if you are looking.