The Village at the Woodlands Waterway

In looking for a place for my parents next adventure we found The Village at Woodlands Waterway. Christin Teters was extremely helpful in navigating us through this experience. The facility is in a great location. The trolley out the back door as well as the walkway makes for a convenient and safe way for them to maintain freedom. All members of the staff that we have come in contact with have been friendly and attentive. My parents are comfortable in there decision to make the move to assisted living.

Exceptional Experience with Alicia Thompson! Alicia Thompson went above and beyond in helping our family navigate the important decision of finding the right independent or assisted living facility for my father. From the very start, she was incredibly attentive, answering all our questions with patience and genuine care. Her personal experience in this field truly shaped our decision-making process, making us feel at ease every step of the way. She took the time to give us a detailed tour of the facility and even arranged for us to have lunch with residents who have been in independent living for six years. This thoughtful touch allowed us to hear firsthand experiences, which was invaluable. Alicia made sure that not only my father but our entire family felt comfortable and confident about this big transition. She provided thorough information, including pricing details, event calendars, and additional resources to help us make an informed choice. Her dedication, kindness, and expertise truly set her apart. If you're considering The Village at The Woodlands Waterway, I highly recommend working with Alicia. She is an absolute gem and made this process seamless for us!

Well, I see why you won so many JD Power & Associates awards! Alicia was simply amazing, the property stunning and the service absolutely unparalleled. In fact, we were investigating the property for somebody else, but my husband and I have decided this is where we want to be when it is our turn! If the residents receive service half as good as our tour experience, they are extremely lucky... and in the right place. Thank you for taking the time to meet with us.

My family member was a resident for over three years. The last six months was on memory care floor. The first part was 2 1/2 years on assisted living. The staff was extremely instrumental help to navigate many of the issues that arise with declining mobility and mental acuity. The decision to move my parent to another facility was only to be closer to the large family that lived out of state. Adele was a caring, approachable resource who I could count on from day one. She was patient, really came to know my parent, and helped me to accept the benefit of moving to memory care. The nurses and the aids were professional and helpful, and my parent came to love them as family. Teresa was compassionate and engaging and always eager to learn and care for each resident as if they were her family on memory care. Adele and Teresa would lead meetings with family members to see how they could better meet the needs of all. Their warmth and listening helped the family engage with connecting with all memory care residents along side the staff. I was most impressed with the ongoing visiting guests and activities they provided that was based on the newest information on growing population with dementia we are facing in the country. Upon leaving, Katie and all of the nurses facilitated the process and did so with patience, prayers and hope.