The Sheridan at Park Ridge

If I could give zero stars, I would. Our family made the decision to remove our loved one from The Sheridan after only two months. That alone should say enough. The facility does an excellent job creating a positive first impression, but our experience after move-in was incredibly disappointing. What appeared to be a caring and professional environment quickly became a source of constant stress, frustration, and concern for our family. We repeatedly brought concerns to the attention of Sunny and Tracie, yet we often felt ignored, dismissed, or given excuses instead of solutions. Families should never have to repeatedly chase answers, follow up on concerns, or feel like they are inconveniencing staff simply by advocating for their loved one. We documented numerous concerns throughout our loved one’s stay and ultimately lost confidence in the facility’s ability to provide the level of care, attention, and professionalism that was promised. The difference between what was presented during the admissions process and what we experienced day-to-day was significant. The most disappointing part was feeling that our concerns were not taken seriously despite being raised multiple times. When families place a loved one in a care facility, they are placing an enormous amount of trust in the people responsible for their well-being. Once that trust is broken, it is extremely difficult to regain. Ontop of all of this, our love one was neglected and the staff did not care. We were paying for level 5 care, yet our loved one was receiving below level 1. The rooms were not unkept to the “promise” and often heard CNA’s and staff giving attitudes and dirty looks to visitor’s. After only two months, we felt that remaining at The Sheridan was no longer in our loved one’s best interest and made the difficult decision to move them elsewhere. If you are considering this facility, look beyond the beautiful building and ask hard questions. Visit often. Pay attention to how concerns are handled after move-in, not just during the tour. Based on our experience, we would never choose The Sheridan again and would strongly encourage other families to carefully explore all available options before making such an important decision.

The staff at Sheridan Park Ridge is truly exceptional. Every team member is compassionate, kind, knowledgeable, and genuinely warm. My dad previously lived at another Senior Lifestyles community, but the level of care he receives here is on a completely different level. The difference is remarkable. Executive Director Tammy DeCounter is amazing—hands-on, smart, welcoming, and truly dedicated. Knowing she’s “running the show” gives us so much confidence. Her weekly newsletters help us feel connected and involved in my dad’s home. Arthur, who leads Memory Care, is outstanding. He is always accessible, attentive, and supportive, whether it’s a big concern or a small detail. Having him as a direct contact for anything regarding my dad’s care has been invaluable. And the facility itself is wonderful; bright, beautiful and well designed and thought out, for both the residents and their visiting families. We are incredibly grateful for the care, compassion, and peace of mind that Sheridan Park Ridge provides our family.

I’m grateful for the service my grandma has received at the Sheridan. Vivian in particular has been wonderful. She’s a ray of sunshine to the residents and their loved ones visiting. Seriously the most positive and sweet person. She even brought dinner to my mom and aunt when they spent a long day at my grandma’s side. I’m also really impressed by the overall decor of the facility. I walked in the door and was like “Am I in a luxury hotel??” I appreciate them making a beautiful home for their loved ones to spend their days.

The team at Sheridan Park Ridge Memory Care unit has been absolutely incredible with my father-in-law. From day one they went above and beyond with the move in (more for us!) and to make sure he feels safe, cared for and genuinely loved. The staff treat him like family - with patience, respect and kindness that you just can't fake. They keep us updated and answer every question, and pay attention to all the little things that make such a difference in his daily comfort and happiness. It's been a huge relief knowing he's safe. They have an amazing outdoor space in the Memory Care Unit that makes all the difference!