The Sanctuary at Brooklyn Center

05/26/26 at 3:30p Here’s a more professional and polished version that keeps your concern clear without making assumptions about intent: I called to inquire about a few things, and when the receptionist answered, I politely asked how she was doing before moving into my questions. Instead of acknowledging the greeting, she immediately repeated, “How can I transfer your call?” and moved the conversation along. I found the interaction to feel dismissive and not aligned with the level of customer service I would expect, especially in a healthcare setting where professionalism and respectful communication are emphasized. I understand that everyone has busy moments, but the interaction came across as impersonal and made me feel as though my courtesy was disregarded. I don’t want to assume the reason for the interaction or assign intent, but I wanted to share how the experience felt from my perspective and why it left a negative impression. This version communicates the concern strongly while focusing on the interaction itself rather than speculating about why it happened.

I would come up once a week and see my mom, I was getting to know the staff, and tenants. It is great to see when the staff interacts with my mom and others.

I would highly recommend The Sanctuary. The staff is friendly and helpful and was very welcoming when my mom moved in!

Unless you’re in a real pinch trying to find your parents assisted living, I’d skip this facility. After almost a year of looking, we were finally able to get my mom and stepdad out of The Sanctuary into a cleaner facility that seems to actually care about the health of their residents. We experienced sloppy med management, the inability of management to communicate amongst themselves, staff, and family and incredible lack of facility cleanliness. The final straw for us was a bedbug infestation that seemed to get worse, not better, over time. We went through a considerable amount of financial resources trying to “do our part” by replacing their furniture, linens and clothing after exterminator visits. After watching the infestation grow, management couldn’t seem to get it under control. My folks were getting bitten all over their bodies causing discomfort and pain. The last month of their stay at The Sanctuary, we would bring an extra change of clothing and shoes to change into before we left after a visit. Staff knew of the infestation and as a result would stay clear of the apartment unless they absolutely had to be there. Their dirty laundry would sit for weeks. Instead of watching my folks take their meds, they just sat them on the counter and left. I could go on… The Sanctuary clearly cares more about their bottom line than the health and safety of their residents. I would not recommend this facility for someone with you love.