The Pines, A Merrill Gardens Community

My 96-year-old mother entered The Pines, Rocklin, memory care three years ago after we did a search for the best. We picked The Pines and remain delighted with the choice. Excellent communication at every level. Outstanding management. The general manager, Henry, is not only welcoming and caring, but a true professional and his entire team reflects his excellent management. Roy, the Head Nurse of Memory Care, is sincere, compassionate, and professional. Roy is also excellent in listening and communication. Her thoughtful management is appreciated. The Med Techs/nurses and caregivers have been outstanding, also combining professionalism with compassion and consideration. Billie, the activities director is tireless, positive, engaging, considerate and caring. From the start, my mother said, "I like it here. I want to stay." The team makes a point to seat her at meals and other times to promote engagement with others. They tailor the care to fit her needs. She said, "They [The Pines] train their people to treat the elderly with consideration." What better testament to good management at every level could one ask? Kudos to Henry, Roy and the entire team.

My step-mother is living in the Memory-Care facility here in Rocklin. I am in Fresno and have trusted the great staff here doing ‘family type’ care for her. Every staff member from Admin(Carren and Lacy and Raja) to on the floor staff (Andrea and Taylor) love their work and I am truly blessed to have my Step-mother in their care. Thank you Pines for the excellent work in caring for mom. She had to get settled in but now after many visits to here I can see she is doing well. Thanks again.

My mom made the difficult decision to sell the family home and move into an Independent/Assisted Living community. Although she remained relatively independent, her husband required more assistance than she was able to provide. We tried several alternatives and home health care assistance, but ultimately it was more than they could handle. After many months of visiting and interviewing numerous facilities, my mom decided The Pines was the best fit for their needs. The Pines was able to offer my mom the assistance needed to care for her husband who is blind, walker-bound, and requires several medications multiple times a day, all while maintaining her own independence. And although my mom passed away only three months after moving into The Pines, her husband has chosen to stay. The outstanding care and understanding the staff has provided during this difficult time makes them the exceptional residence they are. From the beautiful facility to the numerous amenities, the entire "team" has ensured every need has been tended to. To that regard, my step-father has relocated just down the hallway into one of the smaller units and is very happy that he does not have to endure another major move yet again. He loves that the dining staff knows him by name and what he likes to eat, that the med techs are friendly and knowledgeable, and further that the senior staff has been ultimately engaged in every aspect of his care. The Pines has been a true blessing in our family's lives.

Although the necessary move from home to memory care was very hard for my dad, we are very grateful for the care he received at the Pines. The caregivers and management were 5 star!! They treated Dad like he was family. They opened up their hearts to him and he opened up to them. He loved to tease and goof around with them and he especially loved to dance with them. Dad loved the entertainment and he was able to enjoy music which he loved. I appreciate that we could come and visit Dad anytime. We grew to feel so comfortable there that the staff and residents felt like dear friends to us. I am very thankful for my decision to move my dad to the Pines. Tom and Teryl Sundquist and the family of Edgar Northcote