The Phoenix at James Creek

Last August I moved my mom from NY to GA. I researched 10 different Assisted living/memory care facilities close to my home. After careful consideration we chose Phoenix at James Creek. I am so happy I did. Phoenix is always clean and well kept inside and out. They have a beautiful outside common area and a covered area in the front. My mother loves to go outside, look at the beautiful flowers and talk with the other residents. From the start, the tour with Josh was wonderful. All of our questions and concerns were answered by Matt and Josh. The staff is wonderful with my mom. She is well taken care of and happy. The staff always communicates with me if anything changes or is needed for mom. From the care my mother receives to the reasonable price you won’t find a better place for your loved one. Peace of mind in this caretaker journey is priceless. Thank you Phoenix at James Creek.

Experiencing a decision like this is so challenging and difficult. My father in law took a turn that we could not have expected. Suddenly we had many decisions to make that we were not prepared to make. We were directed to The Phoenix at James Creek. We had lived in the area for many years but were unaware of this facility. Victoria was so kind and gave us a tour of The Phoenix. We had never seen anything like this as it was like being at a lodge in Colorado. The building is beautifully decorated and has amenities I couldn’t imagine from a library, to a Garden room, to a movie room, etc. We spent a few hours here and every staff member greeted us with kindness, knowledge, and friendliness. They knew all of the residents names and genuinely seemed joyful in their job. When he arrived after being transported from the hospital they immediately took care of him and gave him a bath. His first meal here he ate every bite and loved the food. We are grateful we found a place that would love on him when we can’t. We also love the area as it is in a residential area where the local community supports and loves on the residents.

I toured many places before settling on Phoenix at James Creek for my Mother, and she has settled in very nicely over the past few months. The staff are fantastic, they know the residents by name, actively interact with them, truly care about them, and when Mom hasn't been herself they call to let me know and keep me informed. Management is attentive to their needs, the rooms are kept clean and neat, and everyone is very friendly, always speak to us in the hallways. She likes the meal variety and loves to spend time outside and walking around the facility along with attending some of the many events. Her health has definitely improved and I feel she is getting great care there.

Victoria, the CED, went above and beyond to help us through a difficult situation and get my grandfather get settled into memory care. Since then, we have met some of the most caring and loving RCA’s! Sadly, the low star review is due to management. The Executive Director has extremely poor communication with family’s and employees. It completely negatively impacts the whole facility.