The Pavilion at Great Hills

My mother has been in assisted living at the Pavilion for two years. My mother and family are very satisfied with the compassionate care that she is receiving. Jane, the Director, is wonderful. Returns phone calls promptly. As a physician, I believe Krystal, the wellness director, is knowledgeable about medicine. Both Jane and Krystal are a great team and are always positive. Mom's apartment is spacious, and the building has a nice courtyard with a lot of light. She has a busy schedule with activities. The food is healthy, and mom has a special diet that the staff monitors. My entire family is content with the Pavilion. I recommend the assisted living program there. Dr David Marcus

September 2026 It’s only fair I update my review of The Pavilion at Great Hills. The new executive director, Brandon, shows a genuine desire to improve the living conditions of all residents. A new alert system has been installed and I believe the response times have improved. He’s very approachable and seems open to client concerns. Several of the caretakers which respond to pendant calls, esp Tori, Tiffany and Kat put in real effort and approach their jobs more like a vocation than work. The medical staff situation seems to be improving but I haven’t had a chance to get to know the new additions as well as I did the previous group. Latrice has been of good assistance. I still hope the dining menu will receive consideration. I done w my parents at least once a week and have heard from several residents that feel the meals have become less varied and less appealing than they were before Sonida took over. That said, my parents don’t complain about the food. All in all, I’m grateful for all Pavilion does to take care of my parents in their retirement and the costs are more reasonable than most. -Steve June 2026 I’d written the below review regarding the Pavilion at Great Hills just seven months ago. In recent months, Sonida Senior Living has purchased the property and I’m very sad to say it seems things have changed drastically. Mimi and Jane have all departed and I learned today that Krystal, the senior nurse who has shown such compassion for all the residents, was literally walked out the door as they fired her for reasons I’m sure will never be shared with me. What’s more, the daily food menus have shrunk by half the previous options. I’ve become friends with more than a dozen of the residents since my parents move and all of them seem unhappy with the recent changes. I was scheduled to discuss with Krystal an issue related to my mother’s medications today. I know the new nurse, Natasha, was given my phone number and asked to call me about the matter but I never received that call. I was assured I could count on her to reach back but I’m very quickly learning what level of service is the new Pavilion norm. I might feel better if I could discuss the matter with the new interim manager but she’s inconveniently out for the next two days. I’m very uncertain about my parents continued residency. Steven Rundell Seven months ago… Pavilion at Great Hills has proven an exceptional choice for my two elderly parents. The apartments are clean and well laid out. The food is tasty and the menu varies daily. Most importantly, the care and staff that provide it are top tier. The primary nurses, Krystal and Latrice, have regularly demonstrated a personal and individual level of concern. They are very organized and seem to know all their patients by name. The director, Jane, is responsive and has always made time for my concerns. Care provider Mimi has remarkable patience and seems to treat my parents like personal friends. Pricing is within my parents limited budget. I would recommend Pavilion to any of my friends and family looking for a place for their own seniors.

I am an RN with Bristol Hospice and after visiting several of our hospice patients at the Pavilion, I can honestly highly recommend this facility! Very friendly staff, extremely safe, excellent care.

Played music at The Pavilion at Great Hills again on 5/24/24 to help celebrate Memorial Day weekend. Had a fun time, as always. The residents seem to really enjoy hearing and singing along with the classic Rock-n-Roll and Country tunes I play. My thanks to them!