The Oaks at Northpointe

Editing: Can’t give them a zero. Can’t give them the tongue lashing that we’d like to since you can never find anyone responsible for anything in the place. . New management bought the facility last fall and the place has steadily run off staff since then. Everyone who was good with the residents has gone somewhere else. (Except Darla, who is fabulous). The staffing is so low, the residents are practically neglected. Time for responses to call lights is over 30 minutes every call. And they’ve mixed up prescriptions or let them run out. We’ve tried to be patient, but it appears to be continuing to go downhill. We are starting to see that the real goal of this management company is to cash out of the place getting as much profit as they can and then they’ll probably skip town. Staff cuts, the available activities, the food, even cleaning supplies and toilet paper have become cheap. The place smells bad too and is really depressing for residents who sit in wheelchairs in the hubs all day long with little to no, or horrible interactions. Our parents and grandparents deserve more than this poor quality of care.

In response to a review posted today by family, the management at The Oaks at Northpointe called my family member directly today to ask if she felt she was mistreated during her stay. To put a former patient on the spot and pressure them into providing your desired response is absolutely unprofessional.  Management was notified frequently that my family member felt she was not receiving acceptable care during her stay and yet the mistreatment continued. I could not be more disappointed in the care that my family member received while staying at the Oaks at Northpointe.  My family member was placed in this facility to receive post-op rehabilitation services and thankfully was of sound mind and able to keep a daily log of her experiences there.  During her stay, she repeatedly had issues receiving medication in a timely manner - sometimes hours late - was constantly handed cups of medication that staff could not identify when asked; had to regularly resort to taking herself to the bathroom due to no response from staff - against doctor's orders; was denied medical treatment for several days due to her lab work being lost multiple times, etc. Again, we regularly advocated to management contacting both head nursing staff as well as the Director, but things remained unchanged.  To see a family member neglected on a daily basis is infuriating, but to witness other patients receive the same treatment without help from their own family members is heartbreaking. The Oaks at Northpointe is massively understaffed.  Our vulnerable elderly and recovering family members deserve so much more than to be placed in a facility that "looks" nice but that neglects it's patients.   Although many members of the staff were friendly, they cannot make up for the poor management and multi-layered incompetence.  Please thoroughly look into other options before placing anyone at The Oaks at Northpointe.

Disappointed is an understatement for the level of care that my mom received at this facility. It looks nice from the outside, but on the inside it is a real hellhole. This place seems to be highly understaffed and highly mismanaged. As a result the facility reeks heavily of urine and other unidentified unpleasant smells. With that said, all staff was not bad. However, in a facility like this there is a portion of the staff that can tolerate working in a pig sty and those that realize quickly and know to get the heck out fast! I saw a good staff member quit one day while I was visiting. I bet it weighs heavily on someone when watching this type of suffering go down on a daily basis due to understaffing and poor management. It sure did weigh heavily on me as a visitor. It is shocking to me that a place like this can remain in business. It really is an absolute shame.

Literal nightmare fuel! Supposedly this is the best in town, but I am ashamed I encouraged my mother to stay here. Understaffed and unclean seem to be understatements. If I were to design a place to induce depression, it would be the oaks. My experience here has encouraged me to update my living will so that I never end up at a place like this