The Neighborhoods by TigerPlace

I would not recommend The Neighborhoods by Tiger Place based on my family’s recent experience. We had ongoing concerns about the quality of care, including responsiveness from staff, attention to basic needs, and overall communication. At times, it felt like there was a lack of adequate support and oversight, which impacted our confidence in the care being provided. We were also disappointed with the rehabilitation services and discharge process, as it did not feel thorough or well-coordinated for a safe transition home. Overall, this experience raised serious concerns for our family. I would encourage others to carefully research and ask detailed questions when considering this facility.

Physical therapy was great (contracted from an outside company). The prepared meals were above average (kudos to the cooks). The skilled nursing care was rude, unskilled, indifferent to client needs, and unprofessional. Disregard for client safety, cleanliness, and medication requirements was alarming. I would not recommend their services. For what they charge, I would expect far better care. Score: 1/10.

My dad was transferred here from the hospital a couple of weeks ago. Facility is clean and up to date. Staff were friendly and caring. My dad stayed here for 2 weeks and it was also nice having him 20 minutes closer to me. He was saying bye to the staff when I was taking him home, but excited to get back home. Thanks for taking good care of my dad. It means a lot!!

My mom fell and fractured her femur on June 29, 2025. She had surgery to repair her leg on June 30th and ultimately suffered complications from infection that kept her hospitalized for 177 days. She was transferred to The Neighborhood for rehabilitation on December 24th, after being completely bedridden for the biggest part of her time in the hospital. The idea of placing my mom in a Skilled Care Facility scared me to death. I had done my research and even visited before my mom was transferred on Christmas Eve. From the minute she arrived to the Flat Branch wing, we were impressed by the warm, homey atmosphere of the unit. It was clean and all decorated for Christmas. We were amazed at just how friendly all of the staff was. We never passed a staff member in the hall, whether it be administrators, nurses, housekeepers or bus drivers without them speaking to us. My mom seemed to settle right in, getting to know other residents and participating in the activities that they provided. Listening to her talk about enjoying meal times with the ladies made me smile. Physical and Occupational Therapy began working with her right away. They were the most supportive and encouraging group to be around. Over the course of her 95 day stay, Rebecca and the team took her from being bedridden to walking over 300 feet. She was able to work on activities of daily living that she had been unable to perform for months. Mom’s Care Team met with us to keep me updated on their plans and her progress. The Nurse Practitioner kept close tabs on mom and was always willing to talk to me if I had questions or concerns. They provided transportation for mom the all of her appointments and the drivers were so kind and compassionate. We were able to see the unit transformed with decorations from Christmas to Valentine’s Day to St Patrick’s Day and finally Easter while we were there. And might I add that there was a party to go along with all of those holidays. Susan takes such pride in keeping it festive for the residents. The Neighborhood changed my preconceived ideas of what Skilled Care looked like and I am forever grateful for all that they did for my mom.