The Neighborhoods by TigerPlace

My dad’s care was acceptable until he was forced to move downstairs to the private-pay unit ($11K/month). Once there, the conditions and care were abysmal—so different it felt like an entirely separate facility. Both his wallet (with ID and credit cards) and cell phone went “missing.” A nurse told us she saw his phone on his charger at 7 a.m. (it was on his charger when we left the previous night), yet when I arrived at 10 a.m. and called it, the call went straight to voicemail. The environment downstairs was dirty and unsanitary. For four days there was food on my dad’s floor that no one picked up, and the entire unit reeked of urine. Many of the staff were unhelpful and acted as though our presence was an inconvenience. My dad was given such frequent doses of oxycontin that he was often dazed, and many residents appeared similarly sedated with blank, distant expressions. We knew immediately we needed to get him out. Five days later, we arranged to move him. The day before his planned transfer, my dad suddenly began speaking incoherently. A nurse told us they would “run some tests” that evening. When we arrived the next morning at 11 a.m. to transfer him at noon, he was slumped over and unresponsive—completely unlike himself. The nurse said he had a UTI and that the receiving facility would start antibiotics once he arrived. As soon as he got to the new facility, I told the administrator something was seriously wrong, and we called an ambulance. His blood oxygen level was 30. He was rushed to University Hospital ICU, where they immediately discontinued the oxycontin and confirmed he had multiple infections that had already spread. Hospital staff compared photos of the infected wound on his heel to photos taken a month earlier at the hospital; the doctor said there was no excuse for the care facility not sounding the alarm much earlier. After more than a week in the ICU, doctors explained that the only possible treatments involved three major surgeries—with extremely high mortality risk for each: Place an antiseptic collar on his hip and wait 6+ weeks for infection control Replace the hip Amputate his leg below the knee My father made the heartbreaking decision to decline the surgeries and enter hospice. He passed away a week and a half later. I have already spoken directly with the administrator at The Neighborhoods, so they are aware of this feedback. Do not send your loved ones to this facility until the staff and corporation make substantial, meaningful improvements.

I have had a most enjoyable experience here at the Neighborhood. The staff was always very accommodating, beyond friendly and extremely welcoming. I feel like family to all of them!!!! All the way from the housekeeping to Dietary, nurses, CEOs and our volunteers and drivers all loving and welcoming!!!! Thank you very much!!!! I highly recommend this place to everyone!!!!

Most of the nursing staff is caring but there are severe issues with the level of care. I was supposed to have a Wound Vac on an open wound. It took 6 days for staff to get the wound vac on. Then, the dr. ordered it changed 3x wk. I went from Wednesday to Monday without a dressing change. The food was mediocre at best. Inedible at worst. The PT and OT were very caring and did the best they could given my physical limitations. I can not recommend this place to anyone.

The overall care here was abysmal. When you first enter, it smells pleasant and the overall décor is nice. However, when you go through the second set of doors on the right side everything changes. The patients there are not taken care of, the trash was nearly overflowing and my family member had mentioned that they never come to clean or even when they have pushed the call button numerous times throughout the day. It was easy to see that there was no cleaning or maintenance done, due to the chipped paint and scratches on the wall. The smell is horrid, it smells like urine and it even comes from the AC ducts which tells you that they don't keep clean at this facility. Not only that but there were concerning signs of water damage that had molded over (right over the bed). To continue there was a junction box with exposed wires within the room, which is an electrical hazard. I know I did not give a good photo of this but I did not want to concern my family member or their roommate. This place is a safety hazard and the care was not there. I feel awful that this place is a solution for those of us in need that have no where else to go.