The Legacy at Santa Fe

My mother was given the false promise of a room on the east side with a mountain view on the top floor, but when we arrived they put her on the first floor right next to the front desk. The food they served us at a party the week before she moved in was represented to us as a regular quality of food that she would be receiving daily which was not the case. The food is basic cafeteria food. The second night she was there she pushed the button for assistance because she was on the floor and could not get back to her bed, no one ever showed up to asist her. She called me and wanted to leave immediately. I picked her up on the third day to bring her home. They kept several thousand dollars of her platinum deposit and would not refund it to her. We have asked over and over for the deposit back and they keep telling us they're going to send it to us but they don't. It's been almost 5 months.

My sweet mother in law has been a resident for just over 3 years now. Imagine moving from your home state of New Jersey, and moving clear across the country, from the ocean to the desert .... all of this at age 96! She transitioned beautifully, and we're so happy to have her living less than ten minutes away from us. She loves the Legacy, she calls it "the resort"! 🩷 Words alone cannot describe how wonderful this facility is ..... but I'll give it my best shot. Immediately you feel like you're at home when you walk in. It's so welcoming, bright and clean. And then there's the staff, well, what can I say, they are just incredible, every single one of them! They are so caring and you can see how much they enjoy what they do. I'm brought to tears when I see the care and love they give our mom. And they treat my husband and myself like family. All the staff always has a big smile for you when they see you! It's such a nice feeling knowing your loved one is being so well taken care of by this lovely team of professionals! We're so grateful for them! 🙏❤️ When mom was in the hospital a few years ago, I was visiting her in the hospital every day and she was there for 3 weeks. And you know, I really missed all the other residents and the staff for those three weeks when I wasn't visiting the facility. Mom is so busy, she's never in her room. They have so many great activities going on every day! Exercising, walks, outings for shopping and lunch, trips by bus to Balloon Fiesta, bingo, blackjack, cards, crafts, movies (with freshly popped popcorn!), cooking & baking, reading sessions, discussion forums, and so much more. Oh and I'm now a regular at Bingo and they welcome me with open arms every week! Mom is turning 100 in just a few weeks and the staff is so excited for her, it's truly heartwarming. ❤️ Thank you Legacy, we appreciate everything you do, more than you know! 🥰🥰

Please do yourself a favor and don't place your love ones here!!! I had a family member that was in memory care here for 2 years. Our family found out that the facility was over medicating her which resulted in my loved one falling multiple times. We provided bed alarms to help with the problem and it resulted in the staff not using the bed alarm and blaming it on everyone else. The administration and nursing staff were completely dishonest and vindictive! I tried calling the corporate office to report the abuse and neglect and NO ONE would call me back! I'm writing this review because I don't want anyone else to go through what my loved on went through.

I had a friend who lived here for a few years but thankfully is in a better place now. While the building looks nice, I don't think the care the residents receive is that great. I found management was not very friendly and the front desk staff friendly only maybe 50% of the time depending on who was working. My friend was often soaking wet and sometimes smelled of something else. Of course it depended on who the caregivers were, some were better than others but sometimes the room smelled awful as well and the bed would be unmade and the trash would be overflowing. And the food! It was the most awful looking and tasting food and was even worse than a nursing home. For as much as the residents pay to live there, they deserve much, much better. I've included a picture of one of the meals. Now tell me, would you eat that? I would not recommend this place. I don't feel the staff is as educated as they should be for dealing with elderly and disabled people.