The Lakes Monclova

My husband was placed in Lakeside of Monclova after being in the hospital for a week. He had balance issues and needed to gain strength in his legs that he’d lost from being sick with an infection for a few weeks. He was sent to Lakes of Monclova on a Friday evening. He had bladder removal surgery in May and has a stoma bag. I asked about them attaching an overnight urine bag to his stoma bag for overnight. The aide said they didn’t have any so she would have to come in every 2 hours to check it and empty it if needed.At 12:30 am on Saturday he called to tell me his bag was leaking and needed to be changed but they didn’t have any bags so they taped it until I could get there at 8:00am Saturday morning to replace it. I also brought an overnight urine bag that I had at home. On Monday they did replace the overnight urine bag with one that another person did find and they threw the one I took there away. He was supposed to get a shower 2 days a week and only got one the 11 days he was there. He also only received PT 4-5 times. They only do PT during the week and did not do it the day he left. We asked several times for him to walk with his walker to and from the dining room for meals. Several times they came to get him with the wheelchair and said it was faster to take him in the wheelchair so that’s what they did. Everyday I would ask for him to walk with the walker because it wasn’t helping him to not move. No one seemed to care. On the Friday before he went home, I finally insisted he get up and walk and a PT person called to check with the person that worked with my husband and he said he could walk with a walker. I was called Friday by social worker to set up a meeting to discuss his progress. The meeting was set for Tuesday. Later that night they called to say he was being discharged on Monday. I had never met with any staff. When I went to visit in Saturday I asked for him to be discharged that day because he wasn’t getting any PT over the weekend and there was no reason for him to stay. I asked the person “in charge” at the desk to take him home . I think her name was Sara. She said no one gets discharged on the weekend. I asked to speak to her supervisor and she said there weren’t any there. She said she was the one in charge. She said higher up people were on call. I asked her to call them. She said she would but she never got back to me. She was the same person at the desk during the week that told me she didn’t know anything about stoma bags , overnight urine bags, or showers. She didn’t seem to care about helping. She is also the person who insisted my husband was not allowed to walk . She seemed indifferent to how things were being handled and often rude.. I arrived on Monday at noon to take my husband home. Victoria was the person at the desk. I explained his experience to her and how dissatisfied we were with his progress. She was sympathetic. I also stated it was crazy that he had to stay there over the weekend . Monday morning they did no PT. The PT seemed to be ok, the dining was nice but that’s the only reason for a star.

My mom spent some time at Lakes of Monclova for rehab in early 2026. The rehab facility was great. PT and OT helped my mom regain mobility that we weren't sure would gain back. We are eternally grateful for Lakes of Monclova and the staff. What a blessing. I will recommend this facility continually.

Lakes of Monclova is such a special place. They go above and beyond to create a fun, engaging environment for their residents and the surrounding community. From events like the car show to seasonal celebrations and family-friendly gatherings, there’s always something happening that brings people together. You can truly see how much the staff care—not just about providing excellent care, but about making life joyful and meaningful for everyone who lives there. Highly recommend!

My father in law James Reno has been here for the last 6 months or so. He loves it there all the people there are amazing with him and all of us that come out for a visit. The only thing I would say is I wish we would of taken him there sooner.