StoryPoint Waterville

Ok. So it's a beautiful facility. But, the lack of care is horrendous. They certainly sell you a song and dance to get you to move a loved one in and then DO NOT follow through with what they are supposed to do. Put my mom in bed with her shoes on twice in 3 days. So not escort her to the dining room despite repeated requests am signs all one three room. Do not take the covers of food containers so she could eat the food. Leaves her sitting in her room all day and don't take her to any activities. I could go on and on in this review but there are too many issues to list here. This place will work if you are independent and can care for yourself, but that is not what I was promised and what I pay for. Would not recommend for anyone who needs any type of care.

They are very caring, compassionate, attentive and just awesome. I felt very comfortable and at ease leaving my Mom in their care. Always kept us informed, no matter what time of day. The place was always nice and clean. The staff was outstanding. I would highly recommend. Love you all and keep up the tender loving care. ❤️

My Dad was diagnosed with dementia sometime ago. After researching different facilities, our family decided on placing him in the memory care unit at story point in Waterville. My father was a resident, there for about the last three years, he just passed away recently. I would come visit my father quite frequently over the last three years. He would always tell me that they took really good care of him and that the food was excellent. I really like that they do quite a bit of interactions and activities with the residence in the memory unit My dad was in. If you would decide to place your loved one in this facility, I would highly recommend to allow them to post on Facebook what they’re doing, it was very comforting on the times that I was not there to look at their Facebook page and see all the activities that he was doing that day or week. They even would post live effects. I had absolutely no experience or what to expect from this entire Journey with my dad. I want to thank story point for taking such good care of my dad. I especially want to thank Tara Smith, the wellness Director, she is a very caring, professional and personal person. Storypoint is very fortunate to have her in their organization. She was and Is in my opinion the Main Reason my Father had a great experience his last years of life. Thank you Tara! Tim Despoth and Family

The staff at StoryPointe was extremely welcoming from our visit when checking the place out. It far exceeded our expectations and my sister felt immediately at home and in the perfect place. She enjoys the food and loves how clean the facility is at all times. The staff is always looking out for her, keeping her engaged in activities, and meeting new friends. They made the transition very smooth during a challenging time in our lives.