The Haven at North Hills

About 3.5 years ago, my mother moved into The Haven of North Hills. Although it was a difficult decision because she very much wanted to maintain her independence, I toured six facilities before making my choice, with The Haven being the last one I visited. It was, by far, the nicest and cleanest facility, and the staff was incredibly friendly and welcoming. I also began asking friends whose relatives had lived at The Haven about their experiences. One thing that stood out was how little staff turnover there was compared with other facilities. That consistency was very reassuring to me. During the 3.5 years my mother lived at The Haven, she developed wonderful friendships with both the staff and other residents. She truly enjoyed living there and was happy to call it home until her passing in August. Even though I visited my mother regularly, the staff would still provide me with weekly updates about how she was doing. Their communication, compassion, and genuine care meant so much to both my mother and our family. The Haven of North Hills is truly an amazing place for a loved one to live, feel cared for, build friendships, and thrive during their golden years. I will always be grateful to the staff for the kindness and care they gave my mother.

My mother lived at The Haven for over 5 years--3/12 years in assisted living and 1-1/2+ years in memory care. As a Eucharistic Minister for her parish, she had visited numerous assisted living facilities and selected The Haven herself, based on her experiences. It was an excellent choice--she was very happy, and our out-of-state family was confident knowing that she was in a safe and caring environment. The Haven offers many engaging activities and residents are encouraged to participate (and assisted, if needed). The staff is amazing--beyond caring, kind, and communicative. We always knew that our mother was cared for like a family member. I cannot say enough about the compassionate care she received, especially during the last challenging months of her life. We will always be grateful. Thank you all!!

I would definitely recommend the Haven. Heather is amazing. She took care of my grandmother on the memory unit and when my uncle moved in years later, she always checked on him and made sure he was ok. This meant so much to me and my family and we really appreciate her going above and beyond. Rick in maintenance was also amazing. He is so caring and was always there to help my uncle and he makes all residents feel important and seen. Michelle made admission seemless and was always willing to help and also amazing with the residents. John who was in housekeeping was wonderful as well. He was always friendly and had a joke to make my uncle laugh. Robin and Denise always took great care of my uncle as well. We are,appreciative of the wonderful staff and care my family received!

The Haven has been an absolute blessing for my mom. the entire staff - caregivers, dining room attendants, maintenance, administration, are always so cheerful, patient and helpful. i cannot emphasize enough the wonderful way the caregivers are with mom. They treat her the way they would treat their own mothers. Their dedication and compassion to all the residents there, shines through. The meals at the Haven are not only healthy, but delicious! Chef Ken also gets involved with the residents occasionally, sharing his culinary creations together. The activities director, Nash, provides such interesting and fun ventures, at least 4 to 5 daily... for example: "Tee it off", "snowball fight", "Duck Hunt", "Red Hat Society", and they also have outside entertainment come in, providing music, comedy, and pet therapy. The residents have many opportunities for a full, exciting day, every day, which brightens their spirits immensely. What is especially important for my mom is the Catholic Mass and Communion Services that are available. THANK YOU HAVEN, for making the difficult transition of moving mom from living on her own to residing there, so much easier for our family. We know she is being well taken care of.