The Fountains at Hosanna

My aunt Mary had lived in the Westwood Senior Living in W. St. Paul for three months. She fell while living there and I was not impressed with the level of care or attention my aunt received. They even put rodent sticky pads down all over her apartment to catch mice. My aunt had an elderly cat that could of gotten stuck on this, I was appalled. We decided to move our aunt to Lakeville to be closer to us. After visiting every senior loving facility in Lakeville, we decided on The Fountains. The level of actual care and attention to detail at The Fountains exceeded all of my expectations. Many of the staff members have been working at the facility since it opened. From the daily care takers that helped our aunt with her medications to assisting her in getting down to meals, all of the care was exceptional. There is a genuine love for all the residents and actual care taken to insure their daily needs are tended to. In the end our aunt was on hospice and The Fountains staff worked hand in hand with hospice to make sure that our aunt was treated with dignity and love all the way to the end. Our aunt passed at The Fountains and the staff again, operated with skill and excellence. Not all of these Senior Facilities are the same. Not even close. I would give The Fountains and A+! Tanis Carter

My mother had a 5 month stay at the Fountains. When she initially moved in, she was the lowest level of assisted living, thus she was primarily independent and did not require much in the way of services. This period of time was very good, and we were VERY happy with the experience at the Fountains. However, after three months her health took a turn for the worse and her needed level of care went up significantly. Unfortunately, she did not receive the level of care that we were paying for. On many occasions, we found her in her apartment and her portable commode had not been emptied or cleaned, thus there was a bad odor in the apartment. When an aid did come, they would often walk out without emptying it and we would have to chase them down to get it emptied. When we complained to the office staff, we were told this would be addressed in their meetings. In many cases things did improve, but unfortunately, one of the aid's verbally reprimanded my mother for reporting this. She intimidated her to such a degree that my mom was afraid to report any other instances. When this was reported to the office staff, they again said they would talk with her. In the end, things did not improve, and we chose to remove my mother from this facility and provide care for her on our own until she passed away. The night before she moved out, the aid told my mom she was glad she was leaving and a few other nasty things. When I shared this with the office staff, they accused my mother of making up the entire incident. Needless to say, this was VERY disturbing. Lastly, we had a number of billing issues while we were there. Nearly every month there would be errors in my mom's bill. Funny, all of them benefited the Fountains. This required my time to dispute the errors and in every case the charges were dropped. My advice would be to check your bill very carefully as their process is sloppy at best, and crooked at worst. The Fountains is a beautiful facility and billing issues excepted, it seemed to be a great place for someone that was more independent and did not require much in the way of care. However, I would be very wary of utilizing their services for a loved one that was not independent and relied on their staff for their well-being.

My Dad has been at the Fountains now for almost 1.5 years. Either one of my sisters or I are visiting almost every day so we have a pretty good sense of the Staff at The Fountains and the facility. We find the staff just wonderful. They are not only providing a service they care about the residents and go out of their way generally to do whatever needs to be done. The management listens to the residents and the families and makes adjustments when needed. The facility is beautiful and there are many activities for the residents to take part in. One thing that distinguished the Fountains from other places we looked at was that they can care for people with special needs and difficult medical needs. We found that they were very flexible in terms of Services.

Our family highly recommends The Fountains at Hosanna. We toured 9 facilities and knew when entering The Fountains that this would be our mom's new home. From greetings at the Front Desk, good food in the dining room, friendly staff, variety of daily fun activities to choose from, nurses and RA's that treat the residents with dignity and respect. Our mom said I really like it here because they listen and care about me.