The Boulevard Senior Living at Saint Charles

I have a family member who has lived in the Assisted Living area at The Boulevard since September 2023. My husband and I toured several facilities on behalf of our family member and The Boulevard had everything and more that we could even think to look for in a thriving community for our family member. From our first tour with Paige, we felt very confident about the decision we were making for our family member. The staff here are all amazing and their proactive and transparent communication is just one of the reasons our family member is doing as well as she is at this stage in her journey with dementia and aging. I have never felt burdensome when I call with concerns or questions for my family member. If I had to pick my top three reasons for why The Boulevard St Charles is a safe, trustworthy, and all-around great place for you to consider for your loved one or for yourself, they would be: 1. Amazing staff who truly get to know the residents and look out for their best interests with proactive communication. My family member has said on multiple occasions that she loves where she lives and she feels safe here, which makes me feel good that we chose the best community for her. 2. Minimal staff turnover--I am pretty sure all of the senior and nursing staff (plus many others!) have been here at least the entire time my family member has been a resident (almost a year now)--this says a lot about the culture here for employees and also about the level of care that these amazing people provide for the residents. Special shout out to Kelly, Shelly, Chris, Tina, Rita, Amber, Jennifer, and Paige! 3. High level of engagement with a calendar full of fun activities for residents--trips to area shops and restaurants, scenic drives, happy hours, movie nights, manicure events, education seminars, themed events (Christmas photos, family brunches, Olympic games), and more--there is never a shortage of new and fun activities for residents to enjoy. Thank you to The Boulevard for helping our family member live their best life. :)

I've worked for this company and they have a high turn over rate not only with staff but administration as well. Due to this they are always having to fill up slots with agencies they call last minute to help out. No room for growth or pay increase. Last time I worked there it was close to a year before I or another person received a peer review and pay increase occurred. Memory Care Director position has a high turn over rate due to company not wanting to take the proper steps in finding someone who has the expertise in memory care. Two of the supervisors had only expertise as Activities Director and could not properly help staff or assist residents and never worked as a caregiver so if short staffed could not assist caregiver.

This place was great at first but has gone sharply downhill in the last year or two. They have constant staffing issues / high turnover which affects the residents. High turnover is a sign of poor management so make of that what you will. They don’t provide services (housekeeping , transportation) as advertised and still charge full price for monthly fees.

This is a really cute place to live. My mother-in-law lives there and I love how the apartments look they're cozy they feel like home. The people that live there are so friendly they go out of their way to talk to you The staff goes out of their way to talk to you and make sure you're doing okay. They also offer a lot of activities for the residents that live there which is nice because then they're not just stuck in their apartment