The Boulevard Senior Living at Saint Charles

If I could give this place zero stars I would. DO NOT send anyone you loved here, especially to memory care. Some of the staff are amazing, but the company, director and head of nursing only care about money, not the residents. Independent living residents get the most, assisted get what’s leftover from independent and memory care get whatever is left over. 1/2 a sandwich or burger. Dessert that was served 4 days earlier to independent and assisted living. Chair seats are cracked and cannot be sanitized properly. Outdoor space has 4 chairs and full of weeds. Absolutely ridiculous how they are treated. When you come with concerns, they listen politely then tell the staff how horrible you are to complain. If you put your loved ones in here, please put in cameras so you can monitor them and their safety. SO many times I had to call to get help for my loved one because no one knew he was one the floor had an accident, or was just needing attention.

My grandmother lived here in the last few months of her life. And though the last few months were difficult to say the least, Boulevard truly helped and ensured she had a home with them. They were always kind and courteous to her. Specifically, Kelly Arnold was very helpful in these final months. Though it was not always easy to care for my grandmother, the employees always did so with a smile on their face. This place is a welcoming and joyful community for anyone who joins it.

I have a family member who has lived in the Assisted Living area at The Boulevard since September 2023. My husband and I toured several facilities on behalf of our family member and The Boulevard had everything and more that we could even think to look for in a thriving community for our family member. From our first tour with Paige, we felt very confident about the decision we were making for our family member. The staff here are all amazing and their proactive and transparent communication is just one of the reasons our family member is doing as well as she is at this stage in her journey with dementia and aging. I have never felt burdensome when I call with concerns or questions for my family member. If I had to pick my top three reasons for why The Boulevard St Charles is a safe, trustworthy, and all-around great place for you to consider for your loved one or for yourself, they would be: 1. Amazing staff who truly get to know the residents and look out for their best interests with proactive communication. My family member has said on multiple occasions that she loves where she lives and she feels safe here, which makes me feel good that we chose the best community for her. 2. Minimal staff turnover--I am pretty sure all of the senior and nursing staff (plus many others!) have been here at least the entire time my family member has been a resident (almost a year now)--this says a lot about the culture here for employees and also about the level of care that these amazing people provide for the residents. Special shout out to Kelly, Shelly, Chris, Tina, Rita, Amber, Jennifer, and Paige! 3. High level of engagement with a calendar full of fun activities for residents--trips to area shops and restaurants, scenic drives, happy hours, movie nights, manicure events, education seminars, themed events (Christmas photos, family brunches, Olympic games), and more--there is never a shortage of new and fun activities for residents to enjoy. Thank you to The Boulevard for helping our family member live their best life. :)

My mom was member of the memory care community at The Boulevard. I cannot say enough great things about the care she received. The caregivers were compassionate and attentive. The chefs (and I do mean chefs) not only prepared great meals, but they were attentive and caring. My mom was only at The Boulevard for a short time, but I am a fan. If you are looking for a memory care facility in St. Charles, you should tour The Boulevard and visit with the care team before you make your selection. Our hospice care team suggested that we consider The Boulevard, and I will be forever grateful for that recommendation. The Boulevard came through for our family in our time of need.