The Apsley

My parent resides at Sunrise (already srveral years) and it is a very supportive and kind community there. I believe my parent's return to health and their longevity is due the consistent and considerate care they receive.

After many years of a very good experience for my mother at Sunrise of Annapolis, the situation has become less than acceptable over the past few months. As my mother’s needs increased, we worked through many new challenges and I remained confident that it was just a matter of time for her new needs to become routine. I have been there quite frequently for months now to help my mother. I find myself cleaning her suite from kitchenette, to bathroom toilet/floor to carpeting to her table for eating. I routinely change soiled pads in her chair that nobody noticed. I have never had this much cleaning to do after just 2-3 days since my last visit. There has been a distinct deterioration in caregiver staffing to address these simple comfort and cleanliness issues impacting my mother’s dignity. I have to stop by before other family or friends visit her just to make sure nothing is unsightly as she worries they will not want to visit her again. The other significant change is that my mother is very often waiting for 45-90 minutes for any response to her call button. She is calling me almost daily in desperation for help as she can no longer get to the bathroom independently. I have never cried before about the many challenges my mother has faced as she has slowly lost her independence but after those calls, I melt into tears and am at a loss on how to help her. Most if not all of the residents are vulnerable adults, like my mother, who have difficulty voicing how much they are suffering from the lack of enough caregiver staffing. I have had discussions/meetings with different administrative staff to express my concern, as recently as this morning. I asked if there was anything I could do to express the dire need for improved staffing at an administrative level that mattered. Appropriately, they assured me they were working on it but it seems to me to be getting worse instead of better. You see, I am a healthcare provider and have been a corporate director for senior living for 30 years. I now provide direct patient care myself in my semi-retirement to help alleviate the severe staffing crises which is pervasive in healthcare. I understand staffing crises and know there are agencies for temporary staffing, staff sharing with other locations and incentives for staff who go above and beyond. The problem here seems to be that there are no effective solutions being used and the staff are struggling to do their best. In my experience, they will leave if nothing changes soon. They do not feel there is any hope or a sense of urgency. I am hoping this review makes it’s way to the level of administration that needs to help Sunrise of Annapolis to get the staffing to care for my and others’ beloved parents. I know how Google Reviews matter. I want to make it clear that the administrative staff at Sunrise of Annapolis have been wonderful to me and my mother. They are trying but this is beyond what they can change.

My experience with Sunrise of Annapolis has been nothing short of amazing. When I visited the community, everyone seemed so friendly. They seemed to get it from my initial contact. What impressed me the most, was Bridget, the Director calling me back the next day to check on my time in the community. I felt like a friend versus a customer. I loved the outside areas and how warm but yet vibrant the community is. There was a group of women outside that asked me if I was moving my mom to the community. I asked why and they said so she would be as happy as they are. This was surprisingly good experience.

I had my mother in Sunrise and we were warmly welcomed. Everyone was absolutely amazing. However, my mom was unable to walk or do for herself, and to be honest I felt that, as with all facilities, the employees were overworked both taking care of patients and working in the dining area and kitchen or wherever they needed assistance with at the time. The employees always were happy to do so, however, if a loved one needed that much assistance, assisted living is truly not the place for that person. If a loved one was able to do for oneself this facility is WONDERFUL!!