TerraBella Summit

I had a very frustrating experience with Marie, who is the first point of contact at this facility. I called several times asking to speak with someone who I had previously been in contact with. Each time, Marie told me that the person was “unavailable.” After hearing the same response multiple times, I finally asked if that individual still worked there, and she then told me that they did not. If she knew the person no longer worked there, it’s confusing and misleading that she continued to say they were simply “unavailable.” I then asked a simple question: who is the current Executive Director? Marie refused to provide the name and would not answer the question. Instead, she insisted on taking a message for a callback. This didn’t make sense because I wasn’t asking for a call back—I was simply asking for the updated name of the Executive Director. To make matters worse, she hung up on me while I was asking for clarification. This was extremely rude and unprofessional, especially for someone who represents the first point of contact for the facility. First impressions matter, and unfortunately this interaction reflected very poorly on the organization. Based on this experience, I would not recommend having someone with this level of customer service represent the front line of communication for your business.

My husband was there for only a few weeks and then he passed away on January 18th after that Terra Bella summit kept Emailing me what I had to pay for February I called and said my husband had died and was not there any more so I owed them nothing for the next month! The person I talked to agreed that would not pull money out of my account but the Emails came a second time! I called again and asked to speak to their finance department and was told she would call me back but she never did call! This was all very upsetting to me because o was trying to get over my husbands death!

I have visited this community on two different occasions. I went to tour there a year ago and was invited to go back recently for their Grand Re-opening. I found the community to be clean and beautifully decorated. The employees are extremely nice and were very helpful to me when I checked in at the front desk. I watched to see how they interacted with residents while I was touring and I saw that they treated them with kindness and respect. I was truly impressed with my experience there.

Beware of these reviews, as they are not from resident families. Visiting doesn't count. It's when you actually go through a living experience in this place that you can rate it a ONE STAR. We pulled my mother out after 4 days it was so horrible, for many reasons. It's like a holding place to die. Not one positive thing going on there and after 8 hours my mother looked at me and said, "this is a bad place". There are so many other places to go in Greenville. Don't bother visiting. It's not worth your time. The icing on the cake is that because they had ACH access to my mother's bank account, they took out twice as much as they should have. I've gotten 2 refunds back after asking; and am waiting on a third. Dishonest and corrupt on top of it all. Terrible to treat elders this way. SHAMEFUL. Glad we are in an awesome place now.