TerraBella Southern Pines

My mother-in-law (with Alzheimers) received such excellent care, meals, and oversight at Terrabella. The price is in the midrange, the staff is caring and well trained, the food is excellent, and the rooms are perfect! We couldn't have asked for a better "home" for our mother. I would highly recommend the memory care facility to anyone!

So very disappointed in this facility. Did a tour and was told they could handle the care of our mother with no problem. Told she would be in excellent hands. Negligence and no communication from staff is what we got. Residents answering the phone, and staff not answering the phone when we were directed to call back. Head nurse Cindy unavailable and doesn’t return emergency calls. Food is not edible and served in takeout boxes. Staff is not knowledgeable and doesn’t know how to transfer a patient from wheelchair to bed, dropped them and lied about it. And never any communication of the incident to the family. Mother stopped eating and we were never contacted to either resolve the issue with different food options or given the option of a refund to bring her home. 2 nights of dinner left in her room and not eaten or put in the refrigerator causing her room to smell. See pics below.and another thing the glowing reviews are from staff members not actual people who have placed their family here for care. For the price you pay for respite care and/ or to be a resident, you are better off keeping your loved one at home and hiring an outside care team to come in. Do not send your loved one here.

Everyone needs to check and see if they are being charged $10 per meal for meals being brought to their rooms! We have not seen a charge for it yet, but are being told they are going to charge $10 PER MEAL ($30 A DAY) if they have to bring it to their rooms. Please let me know if this is happening to you. UPDATE: It's official not only are they charging per meal to be brought to their rooms, as of January 1, 2025 rent is being increased by 6% AND ancillary charges such as extra meals, MEAL DELIVERY, and personal laundry services are increasing as well. Why are "ancillary charges" not already included in the rent? What happens if the resident is not cognisant enough to leave their rooms for meals? In our case, he has dementia and has no clue where he is.

My family and I have had a positive experience thus far here at TerraBella. From our initial meeting and tours, right up to moving in and getting settled. I want to highlight Jessica B for her consistent communication, answering every question in a timely manner leading up to and throughout the move-in process. Jessica was always available and compassionate during this sensitive time. I also want to express gratitude for Chris, maintenance director, for his patience and timely assistance throughout the move-in process. He was available and genuinely happy to assist with any request. Day to day, ALL STAFF have a smile on their face and greet you with friendly conversation and a willingness to help. My mother verbalized that she "feels safe here" and as family going through a challenging chapter in our lives, this is all I can ask for. Thank you. -J. (Daughter)