Quail Haven Village

I am extremely disappointed with the care and treatment my grandfather and our family received at this nursing home while he was there long term and ultimately on hospice. My grandfather was bedbound, had a bedsore, and was nearing the end of his life. As his family, we were simply trying to advocate for his comfort and dignity. I left a polite note in his room asking that briefs not be used because of his condition and the bedsore. Rather than having a respectful conversation with our family about the request, the director of nursing Miranda personally called me to tell me that they could not accommodate it. The way the situation was handled felt incredibly dismissive and disrespectful. What made the experience even more upsetting was the way the director Miranda treated my aunt while my grandfather was in hospice and actively dying. No family should have to deal with rudeness or hostility from the person in charge during such an incredibly painful and vulnerable time. We understand that nursing homes have policies, staffing limitations, and things they may not be able to accommodate. What we expected was compassion, communication, respect, and dignity, especially for someone who was at the end of his life. Our family will never forget how this experience made an already heartbreaking situation even harder. Families trust nursing homes with their loved ones when they can no longer care for them themselves. That trust should be taken seriously. I sincerely hope the facility takes this feedback to heart and considers how families and hospice patients are treated during their most vulnerable moments.

We had a truly wonderful experience with Quail Haven Village and I can’t say enough about the exceptional care my dad received there. Cindy Robinson, the Director of Social Work, was absolutely amazing. She was always responsive to my calls, provided regular updates, and made sure I felt informed and supported every step of the way. Her compassion and professionalism made a difficult time so much easier to navigate. The entire nursing staff was caring, attentive, and professional. It was clear that my dad was genuinely well cared for, and that meant everything to our family. The facility itself was always clean and well-maintained, which added to our peace of mind. Cindy went above and beyond by helping me find resources for my dad’s next living arrangement and ensuring a smooth transition so he could continue his physical therapy without interruption. I’m incredibly grateful for the kindness, dedication, and support we received. I would highly recommend Quail Haven to anyone in need of quality care for a loved one!

My mother is a long term resident at Quail Haven Village in the skilled side. The staff are very attentive to my mothers needs and the atmosphere is always upbeat and friendly. The facility is always clean and neat. Good communication received from the nursing staff, very informative. Would recommend highly.

Quail Haven has cared for my mom for eight years. Currently Mom’s closest caregivers on the team there include compassionate CNA’s, med techs, and an excellent registered nurse, Kim Kimrey RN, who has done a superb job of organizing, advocating, and promoting residents and staff to maximize their comfort and safety. Kim is very responsive to questions and a good communicator. She is watchful over operations and finds ways to help them run efficiently without sacrificing safety. She contracted with a team of medical providers to improve overall health of the ALF and independent living. Kim improved the pharmacy communications and stays on top of medication supplies and safe use. She has many years of hands on clinical care experience as well as effective management skills of care teams. Her leadership is received well by other staff. She graciously interacts with the residents as though they could be her family, making sure their days are engaging and enjoyable. She’s “the full package” of what you’d want in a nurse administrator. We are so fortunate to have Kim at the helm of nursing care in her departments at Quail Haven Retirement Home. Mom is happy to be at Quail Haven in Pinehurst, NC.