TerraBella Roswell

If I could give this place 0 stars I would. This place killed my grandfather. They did not give him medication that was given to them which resulted in a lung infection and my family and I watched him suffer from low oxygen, struggling to breathing because of how incapable and inept these caretakers are. If you love your family please for the love of God do not send them to this place. We had cameras in the room and my grandfather was left alone for hours despite being a level 6 (the highest level of care). One of the caretakers on film was recorded berating my grandfather for not being able to control his bowel movements. We met with the directors and care team various times and with empty promises they still ended up killing my grandfather. Do not waste your money on this place. My grandfather would still be alive today if it wasn’t for this place, it is a death sentence. They don’t know how to take care of people here. He would push the button for care, pull the emergency cord and they wouldn’t come for 30+ minutes. They say you would shower him each week, he did not receive a shower for 6+ weeks so my mother took on that. I don’t know what these people are doing but it is not taking care of elderly if anything this is elderly abuse and this place needs to shut down.

Our mother moved from another assisted living facility to TerraBella about a year ago and the move was such a positive experience. Previously Mom had taken meals in her room and was pretty isolated. TerraBella insisted that she dine with other residents in the Memory Care section. That led to an improvement in Mom's speech and overall health, we believe. Unfortunately, she passed away in late April, but we are grateful to the staff for the care they provided. I'm sorry to say I don't know the names of many of the caregivers, but Lizzie was one of the members of that team that did an exceptional job. Wanda at the front desk was always kind and welcoming. And Miyah Lewis did a great job communicating.

I am a current resident here. I moved in this Past July. I have a unique situation because I’m a lot younger than most of the residents here. I had to open heart surgery, followed by an I had to open heart surgery, followed by a stroke last year, so I do need extra care. After being here for three months, I can tell that this is not the best place for a family member in need. There are a number of things that are not what you would expect in a facility like this. Yes, every facility has its ups and downs. But I think this place out ranks Every other place. The application process is a nightmare. There is a mountain of paperwork that is involved for being approved. The average cost for the apartments is around $5000 a month. That’s without additional Expenses like if you have your meals brought to you, that’s An additional eight dollars per meal. Some positive things are, they do have a good size apartment for your family member. You can choose between a one bedroom or a studio. They offer things like medication management, three meals a day, laundry, service, housekeeping, activities throughout the day, A gym, a salon and transportation. However, there are issues and things to consider with each one. Starting off with the medication’s, you are required to submit a new order for every Prescription that you have for every medication that you take and send it to the medical director. If you take 17 medication a day, then all 17 medications have to Have a written and signed prescription about your Doctor that explains how the medication is supposed to be Administered. Anytime your doctor makes the slightest change to any One of your medication’s, you are required To have your doctor send that little change in a new prescription order to the medical director so that she can send it off to guardian Pharmacy. That has to be done for all medications you take. Next onto the Three meals a day. The portion sizes are tiny. I can usually finish the meals in about 10 bites. You have to ask to have your food cut up If you cannot do it yourself. You can either order the daily special, which is usually decent or you can order from a number of other things on the menu. You can Ask to have your meals brought to you, but they will charge you eight dollars to do so. Next onto the housekeeping. There is really not much to say, other than they only offer it once a week and they will change your bedding If you need it. Laundry is only once a week. There are activities throughout the day every day however I’m Not one who really gets involved because I like to be left alone. The gym is very small and you cannot go in there unattended. The salon is only open when the stylist is there and she’s only here once every other Tuesday. And then lastly for the transportation. They will take you where you need to go and take you to your doctors appointments. As long As your appointments are within a 10 mile radius and as long as you schedule them two weeks in advance. They will take you to wherever you need to go to any store that you need to go to as long as it’s on Monday or Wednesday. That’s about it that I have to say about this place. If none of that bothers you then it’s a great place to have your family Member stay. Best of luck. TerraBella staff sucks at doing their jobs. They don’t communicate with each other

Both of my parents have been residents of Terra Bella Roswell for 14 months. The size is perfect for them. It is not so big that they get lost or overlooked and it is not so small that they are unable to find people to connect with. All of the staff are welcoming and genuinely happy to see my parents and me and my siblings when we visit. They have worked very diligently to increase the activities and "field trips" that are offered making for a mentally stimulating environment. Management listens to suggestions of residents and implements many of their ideas. We have been very happy there and it seems to be only getting better with new management.