TerraBella Roswell

I am a current resident here. I moved in this Past July. I have a unique situation because I’m a lot younger than most of the residents here. I had to open heart surgery, followed by an I had to open heart surgery, followed by a stroke last year, so I do need extra care. After being here for three months, I can tell that this is not the best place for a family member in need. There are a number of things that are not what you would expect in a facility like this. Yes, every facility has its ups and downs. But I think this place out ranks Every other place. The application process is a nightmare. There is a mountain of paperwork that is involved for being approved. The average cost for the apartments is around $5000 a month. That’s without additional Expenses like if you have your meals brought to you, that’s An additional eight dollars per meal. Some positive things are, they do have a good size apartment for your family member. You can choose between a one bedroom or a studio. They offer things like medication management, three meals a day, laundry, service, housekeeping, activities throughout the day, A gym, a salon and transportation. However, there are issues and things to consider with each one. Starting off with the medication’s, you are required to submit a new order for every Prescription that you have for every medication that you take and send it to the medical director. If you take 17 medication a day, then all 17 medications have to Have a written and signed prescription about your Doctor that explains how the medication is supposed to be Administered. Anytime your doctor makes the slightest change to any One of your medication’s, you are required To have your doctor send that little change in a new prescription order to the medical director so that she can send it off to guardian Pharmacy. That has to be done for all medications you take. Next onto the Three meals a day. The portion sizes are tiny. I can usually finish the meals in about 10 bites. You have to ask to have your food cut up If you cannot do it yourself. You can either order the daily special, which is usually decent or you can order from a number of other things on the menu. You can Ask to have your meals brought to you, but they will charge you eight dollars to do so. Next onto the housekeeping. There is really not much to say, other than they only offer it once a week and they will change your bedding If you need it. Laundry is only once a week. There are activities throughout the day every day however I’m Not one who really gets involved because I like to be left alone. The gym is very small and you cannot go in there unattended. The salon is only open when the stylist is there and she’s only here once every other Tuesday. And then lastly for the transportation. They will take you where you need to go and take you to your doctors appointments. As long As your appointments are within a 10 mile radius and as long as you schedule them two weeks in advance. They will take you to wherever you need to go to any store that you need to go to as long as it’s on Monday or Wednesday. That’s about it that I have to say about this place. If none of that bothers you then it’s a great place to have your family Member stay. Best of luck. TerraBella staff sucks at doing their jobs. They don’t communicate with each other

Both of my parents have been residents of Terra Bella Roswell for 14 months. The size is perfect for them. It is not so big that they get lost or overlooked and it is not so small that they are unable to find people to connect with. All of the staff are welcoming and genuinely happy to see my parents and me and my siblings when we visit. They have worked very diligently to increase the activities and "field trips" that are offered making for a mentally stimulating environment. Management listens to suggestions of residents and implements many of their ideas. We have been very happy there and it seems to be only getting better with new management.

I am not sure where to start but I do not understand how Terra Bella has such good reviews. We had a TERRIBLE experience with my mother-in-law. This place was recommended to us through A Place for Mom. We were told they could handle a high-level of care and a very sweet sales, lady confirmed that they could handle up to Level 6 care! After our tour, she made us leave feeling very confident that THIS was to be the place for us. We got all the paperwork in order and signed her up to move in 2 weeks later! Moving day, we showed up with no one to greet us for a long while.We were expecting some kind of warm welcome and a tour for my mother-in-law who had never been there. Nothing. We waited a while and then the Director and Nurse showed up. Instead of a warm welcome, they started listed all of their concerns. She's diabetic? We can't handle insulin in her current form. We can't help her with it. (We had previously been told it was no problem). Her bed was an issue. Needed to fix that right away. Her medicine was a problem since it was through Kaiser and not their pharmacy of choice (again not discussed previously). She can not live without her medicine. She is diabetic and has stage 4 cancer. Just problem after problem not discussed with us BEFORE MOVE IN! Next up, we leave her alone and in their care. She is in depends and needs a 2 person assist or a hoyer lyft to transport her in and out of her wheelchair, into the shower, etc. We were told we had to bring her own hoyer lyft or they would not move her. They let her sit in a dirty depend for many hours until my husband went and brought her hoyer lyft from her house. (Again, they did not tell us this BEFORE move in). Once we brought the hoyer lyft, the staff did not know how to use it. As days went on and she laid in her bed with soiled depends for way too many hours and had to have either us or someone else go there to assist her with her insulin, we ended up bringing in extra caregivers to assist her for 8 hours a day. So at this point, we were paying $8,000 to Terra Bella for very minimal care plus another $65000 for personal caregivers to pick up the slack.After almost three weeks, we decided to move her out. I do not anyone to have to go through what we went through. My mother-in-law is fully coherant and can speak up for herself. I can't imagine how those people in memory care are being treated. I plan to report Terra Bella to anyone who will listen. This was one of the most stressful experiences of all our lives. Please DO NOT SEND YOUR LOVED ONES HERE.

How do I say this? The care team almost killed me while I was in their care. I had sepsis and MRSA with a bad rash due to their lack of care, and some of the caregivers didn't know how to check my vitals. I was severely dehydrated, and it took three days to clean out the blood from my mouth. The EMT called my family to tell them to say my goodbyes. I am near death in the hospital from MRSA still in my system months later.