TerraBella Fayetteville

⚠️ WARNING – Terra Bella Memory- Families considering Terra Bella’s memory care facility should be aware of serious concerns. My mother was in this facility for only six weeks, and during that short time her health and independence declined in ways that were alarming and completely avoidable. On my last visit before removing her, I found her sitting in a urine-soaked bed and chair with feces in her adult brief, asking me for help. Staff told me she had “just been changed,” but her condition made it clear that this was not true. No resident—especially in memory care—should ever be left in that state. Before entering Terra Bella, my mother was able to walk with minimal assistance, use the bathroom on her own, and manage most of her hygiene. After six weeks in this facility, she became fully dependent, weak, and unable to perform basic tasks she previously handled daily. We also paid a significant amount of money just to get her admitted, trusting that she would receive safe and consistent care. Instead, we witnessed repeated neglect, dismissive responses to concerns, and a noticeable decline in her overall health. What makes this even more troubling is the complete lack of follow-up from facility leadership. The director, nurse, and administrative director were all notified of our concerns multiple times. Despite being put on notice, none of them followed up or made any meaningful effort to address or correct the issues we raised. Their silence and inaction only reinforced the lack of accountability within the facility. While a supervisor did clean her once I demanded immediate assistance, that isolated moment does not undo the long-standing pattern of inadequate care that led to her decline. I am posting this warning so other families can make informed decisions. In my experience, Terra Bella did not provide the level of care, dignity, accountability, or supervision that memory care residents require and deserve

Got to meet new ED, Fran Labo. Love her. Listened to some concerns I have and know they will be addressed. Also love Megan Legrow. She found this space for my Dad and worked hard to get him in. Love the staff here. So does my Dad.

My mother in law is at the facility. It’s clean, it offers activities, food is available according to each persons diet. Right now, it may have limited staff but for all that are there, they are very helpful and support all the residents who are there to accommodate their needs.

Bianca has made the experience of moving my mom in an absolute breeze. From the first visit she made us feel welcomed and like family. Mom cannot wait to move in.