Sunrise of West Babylon

Having had the responsibility of finding a community for our loved one we were lucky enough to find Sunrise Assisted Living in West Babylon. Sunrise AL gives you the feeling of living in a big cozy house with an extended family. There are little niches where the residents can sit and relax, watch tv with friends, or just read a book. As for social activities there are many to choose from all day and it seems the residents all find something of interest to them. There are lots of choices for all meals and of course 24 hour snacks available. The apartments are clean and well cared for. The entire staff was amazing, always friendly, caring and helpful. It has left a lasting reminder of their kindness, patience and compassion for the elderly in our hearts. Thank you to everyone at Sunrise Assisted Living West Babylon for making our loved one and our family feel safe and secure.

My grandmother has been at Sunrise of West Babylon for a year. We couldn’t be happier with the care she receives. The entire staff is so pleasant and always helpful. Walking into the facility you get an immediate feeling of home. It’s decorated so beautifully and I am always greeted with kind words or a warm smile from staff members. If a problem ever comes up it is resolved quickly and efficiently! I never have to worry that my grandmother isn't being taken care of which was my number one concern. I can leave her with my piece of mind. I am so happy we found Sunrise when my grandmother was no longer able to care for herself.

I moved an uncle to Sunrise Assisted in West Babylon because after a long rehabilitation at a Nursing Home, he was capable of much more, was lonely and needed more social interaction. My relative was very apprehensive about moving, and after getting there wanted to go back because he had gotten used to his previous living accommodations. However, the Sunrise staff was kind and welcoming to my uncle, and after a couple of weeks, he became more and more enamored of the place. He has really come into his own there thanks to their efforts, and is actively participating in activities, both in house and on field trips. He has made an effort to be helpful to the other residents and seems quite happy to be there! The community has a very homey feel to it, kind of like a New England Inn or Bed and Breakfast, and the staff are very diligent. For example, when there was an issue getting my Uncle's cable sorted out (he NEEDS his sports!), Sunrise was right on top of it and got it all squared away, with no fuss. It is always nice to realize one has made a good decision, and moving my uncle to Sunrise Assisted Living of West Babylon was definitely one of them.

The general manager, the memory care coordinator, wellness coordinator and the caregivers fell far below any acceptable standard of care. Sunrise failed to provide a supportive, nurturing and safe environment for my parents who are dealing with memory issues. Sunrise made it clear they did not want to put in the necessary work to assist a person with any behavioral issues related to dementia. They suggested to me, Sunrise may not be the place for my father. One day a caregiver told me that my father didn't have a very good day. He was found stripped naked except for an adult depends, laying on his bed with no sheet or blanket and no heat on in the room. I have no idea how long he was there before discovering him, but for the next hour plus, no one checked on him. He had clearly been punished. The next day my father was found on his bathroom floor, again no one could tell me how long he had been there. He was sent to the hospital and it was discovered he had a brain bleed. I did not send him back to Sunrise. My mother, a stage IV lung cancer survivor, contracted pneumonia twice in a 2 week period at Sunrise, both resulting in 6 day hospital stays. There was another resident in the community with pneumonia, not isolated, prior to my mother's first diagnosis. Upon discharge after her 2nd bout with pneumonia back to Sunrise, wellness could not even follow basic discharge instructions. My mother was supposed to be getting 3 nebulizer treatments a day, and after a call from wellness about increasing her oxygen intake they admitted she had not been receiving those treatments. My mother missed 27 treatments. She is no longer at Sunrise. In summary, negligence and neglect are the two words I would use to describe Sunrise. As strongly as I can say, do not trust your loved ones care to Sunrise of West Babylon. Zero stars is not an option, but zero is what Sunrise deserves.