Sunrise of Bloomfield Hills

In January of 2024, our Aunt Kay was dealing with memory changes and neurological disease and could no longer live alone and needed 24 hour care. So we transported her rather urgently from California. Every human at Sunrise has been so helpful. From getting her there, to figuring out furniture, to how to get cable installed, and ongoing care. We toured 6 facilities, from super fancy ones we couldn’t really afford to ones we could…Sunrise just had the right vibe, and was located close for visits. And felt the best. The facility is very nice, well appointed but the real gold are the people here. They are so kind, empathetic and respectful. I cannot believe how much care and attention our aunt gets. We also do our best to get to know caregivers, staff and other residents. Remember you and your loved one ARE the community so how you show up matters too.

I called today to get in touch with the hiring manager regarding employment and the phone etiquette from Patty was absolutely unacceptable. When I explained that I could not make out the name of the woman who left me a voicemail because it went too fast and said let me listen again, her entire attitude shifted. She became snarky, rude, and clearly irritated. I even told her she needed to check her attitude and the way she speaks to people over the phone. Instead of correcting herself, she said goodbye and slammed the phone down. That alone told me everything I needed to know. When I called back, another representative named Rachel answered and was completely pleasant which shows the issue is not the company but Patty specifically. I would never want to work with someone who treats people like that. If this is how she speaks on the phone, I can only imagine her behavior in person. She is not someone who should be representing Sunrise in any capacity. Do better Patty, I hope you have the day you deserve.

The warmth starts from the top. The Director Vera is amazing. She is very present and cares about residents and their families.My husband is in memory care on 3rd floor.The care staff, med techs, kitchen staff all show such love, joy, compassion to residents.No place is perfect, but they are pretty close to it.

My father is on the 3rd floor memory care. The staff is so caring and sincerely concerned with their residents. We are really grateful to have found such a wonderful place for our dad!