Sunrise at Reston Town Center

The staff, at all levels, at Sunrise at Reston Town Center have been wonderful to work with and provide amazing care for my mom. They are compassionate, positive, and supportive for my mom - every single person from health aides, dining room attendants, housekeeping, concierge desk, staff in different management roles. They know her likes and dislikes; the care & support she needs; that she likes manicures and getting her hair done, going to religious services, musical performances, outings, and ensures she is at these events. This is a very clean, positive and responsive community. I feel very informed with the care my mom receives with phone calls, prompt email replies, text messages check ins. The longevity of SO many staff in different roles speaks volumes for the dedication and compassion that is in this community. I’m very grateful my mom lives in the Sunrise Reston community.

We have found the staff to be helpful, friendly and attentive. Mom has settled in and likes the surroundings and the people. There many activities for her and the family. Monthly brunch is very nice and Daniel does a wonderful job. We can and have given good a positive rating to friends. Thank you.

EDIT: My mom was in Sunrise for 2 months. Her start there was rough, but after I advocated for my mom and Kanetha, the director, gave me a listening ear, things started to change. Kanetha is a kind empathetic soul. Thanks to her our experience changed for the better. My mom still encountered some challenges with the staff, however, she did become attached to some caregivers who brought laughter and kindness to her days. She has now moved on to a new facility and tells me that she misses some of the staff at Sunrise. If I could give Sunrise 0 stars, I would. Do NOT send your loved ones here please. Save yourself a lot of heartache, stress and guilt. My mother was placed here due to a fall. After rehab she needed a program to help her heal…I was told they had a “Road Home” program here. It has been nothing short of a big nightmare. Not even close to a road home. My mother has been in here for only a couple weeks but she is worse mentally than she was when she came in. They do NOT stay on top of meds or care. Many of aids have a negative energy and are not trained properly. Please please please do NOT but anyone you love into this facility.

My family is great hesitation placed our mother into this facility at the beginning of 2024. Before she entered, she could walk was in good health could use the bathroom on her own and within less than 12 months this facility turned her into a wheelchair bound person. There are so many things wrong with this facility. There are too many to share. The leadership does nothing even when they’re confronted with specific issues with staff members. Staff are Physically and emotionally abusive with tenants. Many of the services that they claim to have in their brochures are simply not true. My strong advice is to stay away from this facility. Our experience was terrible and our mother will be moving out shortly.