Sunrise at Reston Town Center

We have found the staff to be helpful, friendly and attentive. Mom has settled in and likes the surroundings and the people. There many activities for her and the family. Monthly brunch is very nice and Daniel does a wonderful job. We can and have given good a positive rating to friends. Thank you.

It was just good fortune that, after a broken thermostat made it impossible for my 90-year-old mom with severe short-term memory loss to stay in her home, I was fortunate to find that Sunrise-RTC has respite rooms (temporary stay rooms) and set up a visit. I knew that my mom did not want to live in an AL or any kind of care community/facility, and I was concerned about how this would play out (I wanted to use this opportunity to transition her into a permanent resident). Kell spent almost 2 hours with me, explaining the process, what to expect, tour the rooms, and listening to my concerns. She and her colleague, Asia, were so kind and reassuring. Surprisingly, my mom took to the community fairly quickly. She likes how bright all the spaces are; the warm and engaging staff; and, though she hasn't taken advantage yet, the activities and excursions they offer. On my end, I am grateful for the care team. I am a helicopter-daughter and I feel more and more at ease with each day. Because they (especially Josephine) are very communicative with regular check-ins and address my concerns with warmth and care, I am less worried every time my mom texts or calls me (her anxiety-filled, negative texts and calls have decreased significantly since moving in. In a couple of weeks, she will become a permanent resident, and I am slowly able to return to my "normal" schedule because I know she's cared for, has a schedule, is taking her meds, and has people around her all the time. It's not all puppies and rainbows for her, but for the most part, her spirits have lifted, and she is starting to engage more.

My family is great hesitation placed our mother into this facility at the beginning of 2024. Before she entered, she could walk was in good health could use the bathroom on her own and within less than 12 months this facility turned her into a wheelchair bound person. There are so many things wrong with this facility. There are too many to share. The leadership does nothing even when they’re confronted with specific issues with staff members. Staff are Physically and emotionally abusive with tenants. Many of the services that they claim to have in their brochures are simply not true. My strong advice is to stay away from this facility. Our experience was terrible and our mother will be moving out shortly.

Sunrise Reston failed to keep on top of our mothers medical needs and records. After leaving the facility there were medical records and concerns that were ignored and only discovered after a doctor reviewed her medical history. The staff had a high turnover, lacked training and had consistently slow response times for help needed. Knowing what I know today, I would never recommend any loved ones left at this facility. They don't have enough hired staff to properly care for the number of residents that live there.