Sunrise at Reston Town Center

We have found the staff to be helpful, friendly and attentive. Mom has settled in and likes the surroundings and the people. There many activities for her and the family. Monthly brunch is very nice and Daniel does a wonderful job. We can and have given good a positive rating to friends. Thank you.

EDIT: My mom was in Sunrise for 2 months. Her start there was rough, but after I advocated for my mom and Kanetha, the director, gave me a listening ear, things started to change. Kanetha is a kind empathetic soul. Thanks to her our experience changed for the better. My mom still encountered some challenges with the staff, however, she did become attached to some caregivers who brought laughter and kindness to her days. She has now moved on to a new facility and tells me that she misses some of the staff at Sunrise. If I could give Sunrise 0 stars, I would. Do NOT send your loved ones here please. Save yourself a lot of heartache, stress and guilt. My mother was placed here due to a fall. After rehab she needed a program to help her heal…I was told they had a “Road Home” program here. It has been nothing short of a big nightmare. Not even close to a road home. My mother has been in here for only a couple weeks but she is worse mentally than she was when she came in. They do NOT stay on top of meds or care. Many of aids have a negative energy and are not trained properly. Please please please do NOT but anyone you love into this facility.

It was just good fortune that, after a broken thermostat made it impossible for my 90-year-old mom with severe short-term memory loss to stay in her home, I was fortunate to find that Sunrise-RTC has respite rooms (temporary stay rooms) and set up a visit. I knew that my mom did not want to live in an AL or any kind of care community/facility, and I was concerned about how this would play out (I wanted to use this opportunity to transition her into a permanent resident). Kell spent almost 2 hours with me, explaining the process, what to expect, tour the rooms, and listening to my concerns. She and her colleague, Asia, were so kind and reassuring. Surprisingly, my mom took to the community fairly quickly. She likes how bright all the spaces are; the warm and engaging staff; and, though she hasn't taken advantage yet, the activities and excursions they offer. On my end, I am grateful for the care team. I am a helicopter-daughter and I feel more and more at ease with each day. Because they (especially Josephine) are very communicative with regular check-ins and address my concerns with warmth and care, I am less worried every time my mom texts or calls me (her anxiety-filled, negative texts and calls have decreased significantly since moving in. In a couple of weeks, she will become a permanent resident, and I am slowly able to return to my "normal" schedule because I know she's cared for, has a schedule, is taking her meds, and has people around her all the time. It's not all puppies and rainbows for her, but for the most part, her spirits have lifted, and she is starting to engage more.

Sunrise Reston failed to keep on top of our mothers medical needs and records. After leaving the facility there were medical records and concerns that were ignored and only discovered after a doctor reviewed her medical history. The staff had a high turnover, lacked training and had consistently slow response times for help needed. Knowing what I know today, I would never recommend any loved ones left at this facility. They don't have enough hired staff to properly care for the number of residents that live there.