Spring Gardens Meridian

I can't stress this enough, the staff aren't the problem; management is. My father entered memory care in July of 2025. You'd think a memory care facility would be able to manage Alzheimer's/Dementia behaviors like anxiety, confusion, frustration, or aggression. Not Spring Gardens, they'd prefer residents with no behaviors. I don't believe staff are paid a competitive wage, so staff quit, leading to short staffing. Staff are then pulled from assisted living to work in memory care; staff that are ill equiped to manage memory care behaviors, often times escalating residents. This puts both staff and residents at risk. I called the director numerous times to air my concerns. The director has validated concerns regarding staff competency stating, care providers "aren't critical thinkers". This leads me to believe management doesn't value their employees and it shows. Treatment staff regularly call family members for help at all hours of the day and night, requesting family members talk a resident down, or come to the facility to help. Treatment plans are not followed at Spring Gardens. My opinion is that this is due in part to poor communication between staff, shifts, and management. This is also due to a prevailing culture that encourages providers to give up or "not fight" residents if they don't want to brush, shave, shower, change clothing, or use the restroom. Instead of getting creative with encouragement, it is widely accepted practice to give up. On two occasions, we witnessed care staff overwhelmed and crying. I would see my father twice weekly. Upon arrival, he would frequently be sitting in a soiled diaper with feces and urine, smell terrible , and look horrible. He would frequently wear dirty laundry day after day, despite multiple requests to have staff remove his dirty laundry basket from his room. I found feces in his shower, floor of his restroom, on his furnature, and on wash rags close to consumable food on his kitchenette. Most alarming was the neglect I witnessed. A podiatrist is supposed to provide toe and finger nail care for residents. My father was missed by the podiatrist, causing a toe nail to grow into another toe. (Pictures attached). My father managed to walk out of the secure memory care wing 7 times. He never got out of the building thankfully. Again, if left to their own devices and not engaged with, some Alzheimer's patients will exit seek. With little for him to do, he saught exits frequently. While Spring Gardens may be a nicer looking facility, it lacks sound management. The staff/care providers do the best they can with the resources and direction they receive. Unfortunately they are understaffed, underpaid, and obviously under valued by management. My father assaulted a female staff member twice and was discharged. Once the police were called. When questioning staff about what happened, a care provider indicated to me that the staff member assaulted wasn't blameless, indicating poor redirection and tone. The same explanation was provided to me by the director, stating "staff should have known better, they didn't handle that appropriately." Instead of focusing on addressing triggers, redirection, distraction techniques, or providing opportunities that create value for residents and a sense of purpose; problematic behaviors are medicated. On a few occasions, I found my father slumped over a chair in the dining area, asleep, salavating from the mouth. I love the staff and care providers. The management is probably some of the worst I've seen; blaming staff, devaluing staff, and gaslighting family members into believing that they should do more or could do more. I hope someone will read this and work to correct the incompetent management at Spring Gardens Meridian. I feel sorry for the staff and care providers. They deserve better. The residents deserve better. Families deserve better.

My mom lived in the memory care unit for a year. I was so pleased with the care and interaction she received from the staff. I really believe she was living to the best of her abilities. I was popping in unannounced, as I lived so close, and was always greeted with an update on how she was that day as well as any concerns or funny stories. They also always contacted me about any issues she might have going on. Nothing spoke louder about the care she was getting than her last week. She fell and was bedridden on morphine. The staff showed my mom, me and my family such dignity and respect as I watched her go to the arms of Jesus. I think this place is run so well and am so thankful my mom was able to live here.

Spring Gardens is a beautiful facility and the staff are top notch! When you walk in it feels like a five star hotel and so do the apartments. The apartments are very spacious. I live 900 miles away and the Spring Gardens team helps me in so many ways to make sure my Mom is safe, well taken care of and happy. They are very caring. My Mom loves her apartment, the staff, the activities and the food. She has been at rehab for a couple of weeks and she is so excited about going home to Spring Gardens. The staff has made the transition from rehab back to Spring Gardens seamless for my Mom and I. If you are looking for assisted living for yourself or love one, I highly recommend Spring Gardens Senior Living Meridian.

Thank you team SPRING GARDENS. We had a patient moving from another state and the team at Avista Spring Gardens was extremely accommodating and attentive with the family of this new move in. Thank you for your soft approach and warm welcome. It’s always nice visiting this building. Everyone is always smiling. I’d highly recommend this community! Thank you!!🩷