Spring Arbor of Williamsburg

I recently visited my aunt and was impressed at the cleanliness of the facility. There were no smells of urine and everything appears to be well maintained. They were having an emergency on one of the wings but were well staffed to divide and conquer. The directors were out helping the patients, moving furniture around, and talking to the repairmen, which I was surprised to see. The way they kept things calm while also navigating such an intense situation was impressive. I was most impressed by the nurse Nicky.

There’s always something dirty on the floor. The floor is always a mess. So recently had to have my dad hospitalized because they’re not taking good care of him. The staff admitted they were ignoring his symptoms of a bladder infection. He feet had swollen up so bad the EMTs had to come, and then The Employees blocked the door and refused to let the EMTs leave with our father. My sister had to show up and demand they let him go with the EMTs. Our father has told us that they do not give him his medication. We are very concerned. I had to call the police twice for well checks because when I called the phone number listed online at Spring Arobor one time they answered and the second time they acted like it was the wrong number and hung up on me. If you care about your love one, please don’t go to this facility. The Three employees working last night when I was there with the police said they just don’t have enough staff, and the nurse only has one hour to pass out all the medication’s could be why my father doesn’t get his. The staff was very rude to me non-concerning never talk to my father in person the hours I was there with the police.

Unprofessional. In simple terms, the staff — including the director — do not appear to genuinely care about the patients or their visiting families. In a place where lives can quite literally hang in the balance, I would expect a higher level of compassion and, at the very least, basic professionalism and respectful communication. Spring Arbor lacks many of the essential qualities needed for patients and their families to feel safe and confident about where their loved ones reside. I am writing this in the hope that it will be read and taken seriously, as addressing these concerns in person has had little to no effect.

I am the legal representative for a current resident and former representative for 2 others who reside/did reside (before death or move to nursing home skilled care) at Spring Arbor. I also have several personal friends who live and have lived there. While I am aware that individual experiences can differ, I cannot agree with certain reviews I have seen here. The broad experience I have had in differing circumstances at Spring Arbor has been professional, positive, and compassionate. As a professional guardian advocate with more than a decade of experience in practice coupled with medical background, I zeroed in on Spring Arbor Senior Living Williamsburg for a number of reasons: smaller size NOT owned by a large corporation Clean and smell-free facility Wide variety of activities Many services available on site Caring, well-trained care staff and fully engaged administration Adherence to regulation and practice standards Varied living space choices Decent menu options Flexibility of care options I choose this community based on my professional observations, as well as high recommendations from people I know who lived there or have/had family there. Every one of those residents was/is well cared for and attended to. I have not yet been left with unanswered questions. This kind of work is not for everyone, and I have seen many who are ill-suited to this work in other places. Not here.