Spring Arbor of Williamsburg

My experience with Spring Arbor Assisted Living has been VERY disappointing. There seems to be a consistent lack of staff, which impacts the level of care residents receive. Medications are not always monitored as carefully as they should be, and there appears to be frequent turnover among the staff. These issues make it difficult to feel confident and reassuring your loved ones are receiving the care we are charged for and for their safety consistent, and attentive care they deserve. Reaching out to management on care issues by email (only avenue to reach out) for concerns on why meds not given to residents are completly ignored. Overnight checking every 2 hrs and check/change depends for cognitive reasons. Do your research on staff and management . Facility has been sold /changed hands recently May be one of the reasons facility is going south. Over charging monthly bill is constant problem with no verbal apology to 95 yr. Many residents are at lower rate due to not filling their rooms. Resident being put on notice of eviction due to bookkeepers errors is harassment fir non payment and ends up bookkeepers errors month after month. Carpet & painting inside our need to be addressed as this facility is unkept. Housekeeping issues are also a concern. Good for awhile then no staff. I have installed a camera due to well being of my mother. Due to the ongoing issues of lack of care. Yet again another eviction is looming. Director stated she had no issue on the camera video but had concern and suggested audio be turned off. Again , another eviction to my mother for double standards . Very unprofessional and a dictating management group. Beware .

My husband was with the memory care at Spring Arbor Williamsburg for 13 months before he passed. We considered the staff and residents like family. The facility is very nice, but it’s just a building. It’s the people inside that make the difference. It was important to me for my husband to have a quality of life not just a place to rest his head and we found it here. I will hold each of them, dear to my heart always for the compassion and tenderness that they showed my husband.

As a medical provider to nursing home facilities, I found Spring Arbor of Williamsburg to be one of the best I have ever visited. The guest bathrooms were spotless and the beautiful facility was well kept. The staff were extremely helpful and Kimberly even made a tedious phone call about a Medicare inquiry for me. Another staff member saw that my water bottle was out of water and without even asking me, she brought me two cold bottled waters from their fridge. I highly recommend this facility and would entrust my loved ones in their excellent hands.

I will always be grateful to the wonderful staff at Spring Arbor. When it became necessary for my mother to go into an at home hospice program Spring Arbor took on more duties and worked out a care schedule that enabled her to remain a Spring Arbor resident in her home of nearly 10 years. The entire staff treated her and our family with love, respect and kindness.