Solista Durham

Wanting to relocate my brother to an independent apartment facility. Worked with Andrea to determine if this was a good fit for him. She is fantastic! I don't live local, so it was phone calls and emails. She was patient in answering my many questions and getting back to me quickly. We setup a time for me and my brother to visit. Andrea meet with us, getting to know my brother, showed us the apt and the rest of a facility. We enjoyed lunch in the dining room. During our visit we meet many other employees who were just as professional and pleasant. Also meet several residents who spoke very positive of the facility. Andrea then went above and beyond to ensure my brother's needs would be met. During his move in, Angie was extremely helpful. One of the things that stood out most to me was that the staff is so approachable! Residents came up to ask or tell them something while we were there and the staff would patiently speak with them. My mil was in several places (5). I didn't see that at any of them. Thank you Andrea and Angie and others! I sleep better at night knowing my brother is in a much better place!

My mom absolutely loves this place. The staff is helpful and kind. The residents go above and beyond to be helpful and sociable. The food is good and there are options. It's newly renovated and very clean. Gr The move in process could use some work to give everyone all the information. I wish we could get rid of the shag carpet in the apartments, especially for folks with walkers and wheelchairs. But otherwise it's incredibly accessible. I just have to say again that the staff is so helpful and communicative, which as a concerned daughter makes me feel so much better.

Love love Emerald Pond and the staff. When we moved mom in Eric Robertson was there to greet us and to make her feel at home. When Eric became Executive Director we were thrilled. He treats everyone there as if they were his family. We would still be there if mom hadn’t need more memory care. Hated to leave. Also, thanks to Robin for being attentive to mom. Thank you all for the care and compassion that mom received.

I have been the court appointed Guardian of a U.S. Army veteran for thirty four years. When I accompanied him to move in to Emerald Pond, we were welcomed with open arms. Chad made the on line enrollment easy. Lisa offered donated furniture and other items for my ward. She rolled a recliner on a dolly to the apartment. The entire staff has been compassionate. Isaiah brought a kitchen table and chairs to the apartment. It is the perfect apartment for a 71 year old gentleman.