Durham Regent

I had the opportunity to visit my aunt at Durham Regent and was truly impressed by the warm, welcoming atmosphere. The residents were friendly and appeared genuinely happy, which made the experience even more reassuring. I feel confident and grateful that our family chose such a wonderful place for her.

I would love to share with everyone how much better my life is since moving into DURHAM REGENT ASSISTED LIVING!!!! From the salesperson to the phenomenal manager, the Activities Director, the hospitality staff and beyond make life so incredible. The rooms are clean, well maintained and you will never want for anything. They have housekeeping 1 day / week which even includes bed linens and making your bed. Vacuuming, deep cleaning!! I have been critically sick and the entire staff has been ready, willing and able to lend any help they can. I can’t begin to tell you what an incredible blessing the entire staff….all inclusive….has been to me from day one. The residents have so many activities each day and the friends I have made are incredible. You are never alone unless you choose to be. If you are not well, you will, incredibly, have your meals brought to your room. I guess my point is that if you or a loved one are looking for an absolutely perfect place to call home, Durham Regent is waiting here with your new Keys to health and happiness! Don’t wait to begin the best of life! It’s right here!!

My Dad stayed at Holiday Durham Regent for a few months in 2025. First off, the residents really were great, very inclusive, kind, and friendly. A diverse population too, which was appreciated. Some of the long term staff (dining and cleaning staff) were absolutely fantastic as well. They were friendly and had a great rapport with the residents. The management was unfortunately not as effective or friendly. We had so many issues while Dad stayed here. Some issues were smaller. For example, he had to ask for his mailbox key 4 different times before they gave him a copy. His name wasn’t on his door until weeks after he moved in. Laura, the sales manager, told us about the theater and how there were movies several times a week, which was also listed on the calendar. Then only after Dad moved in did we hear that the theater equipment had been broken for several months prior. The calendar continued to show there were movies being shown every week- that’s just false advertising and confusing for new residents. Most of the activities on the calendar did not actually happen, and those that did happen(Happy Hour) were resident led. Slightly more concerning, Dad received a notice that he hadn’t paid rent and owed a late fee, even though all rent payments had been made on time. I hope this was not intentional but could so easily be a scam of the elderly. The biggest issue was the massive roach infestation. Roaches were not just in his room from the first day, they were throughout the building. Roaches would crawl on his desk, be in the kitchenette, the bathroom and even spotted by his bedside. When visiting I would frequently see them in the common areas, including the dining area. Several other residents(across the building) would complain about them too. Occasionally an exterminator would come; but their treatment was minimal and it was clear the infestation was not taken seriously enough to be effective. In emailing management, I never got a response and rarely got an in-person acknowledgement. I tried finding and emailing corporate, which I also never got a response. Overall, if it wasn’t for the poor management and roach infestation Dad would have stayed here a lot longer. It is possible that these issues have been resolved, but it would be highly unlikely.

David at Holiday in Durham has been amazing. He is super responsive and makes himself available to answer questions. We have felt supported and cared for and hope our dad will soon be part of the holiday community. We will absolutely keep our review updated, but I highly recommend working with David for you independent living needs.