Serenades at The Villages

With each visit I am warmly greeted. The The facility has a homelike atmosphere, and is well kept and clean. The staff is outstanding. Residents are well cared for and treated with respect and digninty by all staff. Residents rooms are well taken care of and give a feeling of home. The nursing staff is great, they do their job with the utmost care for each indiviual. There are pleanty of activites for the residents to participate in which helps with mobility and other social skills. I highly reccomend The Serenades.

We chose Serenades based on promises of safety and care—but were deeply disappointed. ✅ The food was excellent, and my mom regained weight and cognitive strength thanks to good nutrition. Staff were friendly and professional. ⚠️ Activities were minimal and inconsistent. The beloved activity director often had to cover housekeeping and maintenance, showing dedication but also revealing that resident engagement isn’t prioritized. ❌ The biggest issue: safety equipment was non-functional. Motion detectors, bathroom safety lights, bathroom emergency pull cords never worked. My mom fell twice and even exited the facility—incidents that could have been prevented. Despite submitted work orders, nothing was fixed during her 3-month stay. If safety and engagement matter to you, look elsewhere.

One of the most difficult decisions I had to make was placing my family member in memory care. I told the sales director that they would probably just sit and watch tv in their room and they shared that they would gently encourage trying new things and build a relationship with them to learn their likes and dislikes. Fast forward 2 months and I can't be more amazed or happier. Participating in exercise, music, happy hour, sitting outside enjoying the sun. Happy and flourishing. This was the best decision to choose Serenades. The leaders are always available to chat if needed and that is not what I always hear about other places. Thank you Serenades for making my family members life the best it can be for them.

The LPN in the 200 memory care wing hostile. Her communication approach is very rude and aggressive. She runs her mouth without listening to details with a nasty attitude. If she can be hostile towards visitors I wonder how she treats residents when no one is watching. Patient left in the room saturated with urine, sheets were filthy. Floor was soo dirty, the stench of urine all over. The place is extremely unorganized and dirty.