Savoy Place

We moved our parents to Savoy Place from another area facility. That is a story unto itself, and not a 5-star one. But this is about Savoy Place. Mom has been a resident there for well over a year. She has thrived under the care she has received. She is happy, healthy and clean. She looks younger than she has in years. On one recent visit, she was rocking a sassy ponytail the staff had done for her. They like to change her jewelry, and her nails are always a different color. This kind of personal attention is part of what makes them so special. The facility floor plan is very considerate of the needs memory care patients have with resident rooms on the perimeter and the commons area in the center. It is easy to navigate. The rooms are a just-right size with a simple layout and good floor space. The food is fresh and homemade. The staff is exceptional. They are friendly and attentive. We had been surprised by the first place our parents were in with the number of times we were contacted by the staff. They had a continuous list of needs we were expected to provide on top of the high monthly cost. We didn't understand why so much was falling on us. We're happy to help with our parents, but are still in our working years with very little spare time. Savoy Place doesn't do that. They manage virtually everything. Dad passed after a few months at Savoy Place. They did so much to improve his quality of life that I am convinced we had more time with him because of it. There are often "levels of care" at other facilities. They didn't do that. They provided the extra assistance he required with no extra costs, and with nothing but professionalism and kindness. The director of the facility was with us during his last hours, overseeing all the details and making us as comfortable as possible. I will always remember all that she did for us during that time. We are grateful to Savoy Place for all that they do.

After having considerable trouble finding a place where my parents could be together in an assisted living facility, I found Savoy Place. Danielle and Amanda went above and beyond to make it happen. With my father having late stage dementia, and my mother having physical challenges and no mental issues, many facilities would not take both and allow them to be together. The staff is overall accommodating and caring. There was never a request that I asked for that they did not fulfill. They were always willing to go the extra step to make sure that my parents were comfortable and well cared for.

Our mother recently passed peacefully while living at Savoy Place. We have lived through several different management companies while she lived in the facility, and I am writing to express my deep gratitude that the final care she received was guided by Danielle Wade and her team of skilled care providers. Danielle and Amanda were kind and extremely knowledgeable as they guided us through this challenging process as our family experienced the impact of Alzheimer’s disease on our mom. When we needed guidance regarding her medications and physical needs, Richard and Elizabeth were there to guide us with care, compassion and wisdom. As the disease progressed, her dietary needs changed and were expertly managed by Alicia and Joe as they prepared meals which she greatly enjoyed. John was very helpful as we set up her room and attended to her ongoing housekeeping needs. I especially want to highlight the gentle loving presence I witnessed through her daily caregivers. Tierica, Destiny, Jeanne, Ashante, Taylor and Adijah treated our mother with respect, dignity and loving kindness as they walked with her through her final years. Our family had been truly blessed by all of these wonderful people. Thank you for softening this deeply challenging life situation for us and for all the families in your care. Rachel B.

Dementia/Alzheimer's is hard. It's hard to watch a loved one who was once vibrant and full of life as you knew them, deteriorate into someone who is somewhat no longer recognizable. And one can only imagine what it must be like to be trapped and held hostage in a Dementia/Alzheimer's riddled mind. My mom died on Mother's Day this year at Savoy Place after living the last two years of her life there. My mom could be a force of nature to be reckoned with and the disease often left her with little or no filter. Under the loving and compassionate leadership of Executive Director Danielle Wade, my mom was loved completely and unconditionally by Danielle and her team of nursing staff and caregivers. They experienced the good, the bad, the humorous, the smiles, the sometimes ugly and my mom's tears. They loved and supported my mom in spite of and through it all. During the last 48 hours of my mom's life Danielle and her team sacrificed personal time to sit at my mom's bed side to talk to her, cradle her, play the music she enjoyed, recall experiences with my mom, and hold her hand. It was evident to me that these special people were not merely caregivers; they had become mom's extended family members. At my request, Danielle Wade spoke at my mom's funeral, in part about Dementia/Alzheimer's. In spite of the disease, my mom's life continued to have a positive impact. Seven of those impacted were caregivers who attended mom's funeral. The staff at Savoy Place gave my mom the professional care that I could not. But more than that they became part of my family for life. I don't know a greater love than this. Teresa Howe