Sage Harbor at Baywinde

Although we did not chose Sage Harbor, Sally and the peogram team spent time, knowledge, support and care to us as we were exploring places. I think Sage Harbor is a great place and we would have been comfortable having her there and I would recommend your program to others to explore.

Sage Harbors memory care section requires you to stay actively involved. You cannot assume everything will be handled. You have to be paying attention and constantly advocating for your loved one's needs. The staff generally mean well, but they're often busy or otherwise distracted. So it's important to follow up on care plans, and daily routines. With regular visits and communication, your loved one can do well here, however, it takes effort and vigilance on the family's part.

After two years of caring intensively for my sister and seeing her continued health decline, we knew it was time to look for a new home where she would receive a structured and supportive environment. My sister was agreeable to this option and that she needed more than we could continue offering. I knew that loved ones often suffer exhaustion and health concerns of their own while caring for a family member. We had even hired two aides to provide care and allow us respite, but it was not enough. My sister had lived in the same home all her life, so this was not an easy decision, but becoming a desperate necessity for us all. Upon visiting five other assisted living facilities in the Rochester area, my son and I were equally impressed and comfortable with everything we saw in Sage Harbor at Baywinde. We felt warmth, friendliness and inclusion as we walked around, meeting some staff and other residents. Everyone we met seemed comfortable and content to be here. The environment inside and out was homey and aesthetically pleasing. We were also really pleased with other levels of care available right in the same campus, in case my sister's health needs increased. Upon viewing one of the rooms available to my sister, my son and I were immediately pleased with the pleasant space, privacy and her own bathroom! In other places, my sister would have had to share a communal bathroom and shower, which we did not find amenable for her. At the end of our lovely tour, my son and I agreed that this just felt RIGHT. Not an easy feat, as we had different viewpoints on so many other things! After discussing everything on the ride home, we decided to accept this opportunity and have NOT regretted our decision! My sister has now resided here for ten months and is content and comfortable. It was initially a difficult change for her, but she now has several friends and communicates her needs with staff independently. With all new doctors and revisement of her medicines, her health is more stable. She has Baywinde transportation to activities and some of her appointments, so she has some independence from our support. Even though we are still frequently present and supportive in her life, we no longer feel fearful for her health and safety. My sister happily participates in activities each day, including her quilting passion. Her nutrition is healthy now and she takes care in her grooming and appearance. This is what Sage Harbor at Baywinde has provided: a new healthy, happy, social and secure environment for my sister and peace for us all. Thank you Baywinde!

We couldn't be happier with Baywinde for our family member. The administration and staff are responsive and available for questions and support -- very different from the previous senior living facility we had tried. Nearly everyone who visits our family member remarks upon the friendliness, patience, and kindness of the staff. Living areas are spotlessly clean and bright, and activities are varied and fun for all (even visitors!). Most of all, it's clear that the people at Baywinde genuinely care for residents. Our family member is thriving!