Russellville Park

Unprofessional after life service. My mother passed a month ago, still no refund on her rent. I tried calling several times, left a voice mail and my calls were not returned. Be aware, their customer service is virtually non-existent. If I could I would give them no stars. Jim Valentino

Horrible scammers! The business model is to fill appartments at the highest rate possible and hire people with no other options then the lowest pay possible. They dont care if workers or residents stay because the management team is focused on fill the empty space asap. This creates a rotating door effect so dont expect for your loved one to stay here long. Everything looks cheerful here when you do a tour but on the back end it's run by greedy sleazeballs, who come to work high and put all the issues on the under paid ex-cons and teenagers who do everything to make the place run. You may think your loved one is getting exercise, socialization, and a fine dinning experience from a professional chef but it's all an act! The restaurants rarely have enough staff to run so they make the seniors stand in line at the "buffet style". They have a bar but no license to sell liquor and I have personally witnessed management allowing residents and families to, "have as much wine as they want, as long as they are paying"-Tom, activity director. The service staff often left things like salad dressing and soups out overnight to serve the next day. They have so many open rooms but constantly move the residents from apartment to apartment so they can charge more and more. Oh and the laundry and "free soft serve!" Are broken 75% of the time. I could go on. Don't rent from them, don't work for them.

I visited an old friend in assisted living, found him comfortable, in good spirits, and well cared for. Staff was dealing with some ice storm related damage to the building - cheerfully and competently. As usual my visit was enjoyable.

My parent and i recently toured several senior living facilities. Several were ones I could see my mom living in. However, we're choosing Russellville for several reasons: Residents gave it glowing reviews. "It's Paradise", "Best place I've ever lived in my life", "Move your mom in here if you love her". They have transportation shuttles and the property is next to the Max Transit line. The staff did small little things: putting up a welcome sign for us when we were arriving for our tour; Treating us to a dinner in their restaurant; inviting my mom to one of their weekend parties. Things like dining room tables had seating for 4 and we didn't see anyone eating alone (one other facility we looked at only had seating for two at each table with many eating alone) The kicker was a nurse i know who works in elder care. When i asked where she recommended for my mom, she immediately stated Russellville, calling it the best senior living facility in Portland.