MorningStar at Laurelhurst

Our loved one lives in the memory care community here, and we truly couldn’t be happier with the care she receives. The staff is patient, kind, and genuinely attentive, which gives our family so much peace of mind. She absolutely loves the activities and staying engaged throughout the day. It’s been wonderful to see her involved, happy, and comfortable in her environment. The team does an amazing job creating a welcoming, supportive atmosphere that really feels like home.

My mother was one of the first residents to move into this facility over two years ago and lives in the memory care unit. The caregivers on the floor work extremely hard and show genuine care for the residents. That said, there have been serious failures in communication that led to neglect. In one instance, my mother fell and I was not notified. There was no nurse on staff, and she was not seen by a medical professional for four days. By the time she was finally assessed, she had a severe shoulder bruise, and the nurse asked why I had not taken her to the doctor sooner. I explained that I had not been informed of the fall. Because of her dementia, my mother was unable to advocate for herself or describe her pain. Her doctor later described this as a neglect case. At the time, I did not have the capacity to pursue further action while navigating grief and caregiving. There has also been significant turnover among caregivers, which has affected continuity of care. At times, staffing levels have appeared very low for the number of residents in the memory care unit. In meetings with administration, I was told that staffing levels are appropriate and that these challenges are inherent to memory care. However, emails I have sent asking for clarification or raising concerns about how low staffing affects resident safety have often gone unanswered. I want to be clear that many of the caregivers are doing the best they can under difficult conditions. More recently, the nurse and floor manager have made improvements in communication and organization, which I appreciate. At the same time, I was recently informed that caregiving staff hours were reduced from 40 to 32 hours per week, which raises concerns about sustainability and burnout. Memory care is extraordinarily difficult for families, residents, and staff alike. I am sharing this experience so other families understand both the dedication of the frontline caregivers and the very real systemic challenges that can affect care.

My mom lives here and I am so happy with all they offer. It is a great relief to have her in care that I can trust. The concierge team is always so friendly and helpful. Definitely recommend this facility!

My husband and I recently toured this community and had such a wonderful experience. The staff was incredibly kind, welcoming, and took the time to answer all of our questions without making us feel rushed or pressured. The community itself was clean, comfortable, and had a very warm, home-like atmosphere. While we’re not quite ready to make the move just yet, this is absolutely a place we’ll be keeping in mind for the future. We truly appreciated how welcoming everyone was and how thoughtfully everything was presented.