RoseWood Village Hollymead

No one wants to have to put a loved one in a “home” but due to a degenerative disease we couldn’t care for him at home. When he entered Rosewood at Hollymead he required the least amount of services and over the three years he was there his needs grew to the highest levels of help. In every stage we felt that he was treated with dignity and respect and he was well cared for. Staff was always warm and friendly and truly seemed to care. There were fun activities for the residents and the public areas were always decorated for every holiday. Thank you to everyone who cared for him and especially to those who sat with him during his last days. We highly recommend Rosewood at Hollymead

My mother spent her last year at Rosewood Hollymead in memory care. There are many assisted and memory care facilities around Charlottesville, Rosewood Hollymead does things right. The staff takes the time to decorate for every season and holiday so the residents always feel connected to the outside world. The concierge/front desk staff is welcoming to everyone and I often saw them engaging with residents. Rosewood welcomes family involvement and will embrace you as part of the Rosewood family. Both Charlottesville Rosewood locations (Greenbrier and Hollymead) are family owned, and it shows. I visited often and at differing times and was always impressed with the friendliness and compassion of the employees. Management was visible and knew each resident and their families. My mother’s caregivers quickly learned her personality and could make her smile even on bad days. The memory care staff follows a strict schedule that ensures the resident is clean and cared for. My mother’s room was always clean and trash removed. The Med Techs also knew the residents’ preferences and abilities regarding medications. Resident personalities in memory care vary greatly, I was impressed with how the staff engaged with individual residents, meeting them where they were in their dementia journey.

My family is so very appreciative that they had a spot for our mother when she needed extra care. The staff is so caring. Posting her name on the welcome board was a very nice touch and made her feel at home right away. Our mother always loves how wonderfully the facility is decorated especially during the holidays. There are always so many activities to pick from. The nursing staff and physical therapy staff provide excellent care. She appreciates the friendships she's developed since being there and is especially impressed with the friendliness and care from the cafeteria staff and their willingness to accommodate her special diet needs. She was also especially grateful to the maintenance staff who were always responsive to needs and willing to help. Thanks so much to all from the family of Doreen Good.

On the surface Rosewood Village looks like a luxury resort. Festive decorations, many amenities, etc. catch your attention immediately. Having had my Mom there for a period of 13 months, I can honestly say that , other than Alan stepping in when needed, i could not be more disappointed. Constant staff turnover, a totally incompetent marketing director, constant problems in literally every aspect of care. Only by having Heartland Hospice involved were we able to get Mom any care at all. This is only the second review that I have ever published, but families need to know the truth if their family member truly needs loving, compassionate, competent care.