River Oaks Place – Loudon

I cannot say enough wonderful things about River Oaks Place Loudon and the incredible care my grandmother received while she was there. From the moment she arrived, our family felt welcomed, supported, and reassured that she was in good hands. The staff truly went above and beyond to make my grandmother feel loved, respected, and comfortable. They treated her like family, took the time to get to know her, and made sure her needs were cared for with patience, kindness, and compassion. It meant so much to our family to know that she was surrounded by people who genuinely cared about her well-being and happiness. What stood out to us most was the home-like atmosphere. River Oaks Place Loudon isn’t just a place where residents receive care—it feels like a community where they are valued, included, and encouraged to enjoy life. The activities, friendships, laughter, and personal attention made such a difference in my grandmother’s experience. I will forever be grateful to the entire River Oaks Place Loudon team for the love and care they showed my grandmother. Thank you for giving our family peace of mind and for treating her with the dignity and kindness she deserved. We are incredibly thankful for each and every person who played a part in caring for her. If you’re looking for a place where your loved one will be cared for with compassion, kindness, and genuine love, I highly recommend River Oaks Place Loudon. They truly became like family to us.

There are truly no words to express how grateful our family is for River Oaks Place Loudon and the incredible care they provided to our loved one during their final days. Choosing a place for someone you love is never easy, but from the moment we walked through the doors, we felt that our loved one was surrounded by people who genuinely cared. The staff treated them with compassion, patience, dignity, and so much love. They didn’t just provide care—they provided comfort, kindness, friendship, and a feeling of home. During our loved one’s final days, the staff went above and beyond to make sure they were comfortable and cared for. They were there for our family, too, offering reassurance, support, and compassion when we needed it most. Their kindness during such an emotional and difficult time is something our family will never forget. River Oaks Place Loudon became more than just a place where our loved one received care. It became a place filled with people who truly loved and cared for them. Knowing they were surrounded by such compassionate caregivers gave our family peace of mind during some of the hardest moments of our lives. To the entire River Oaks Place Loudon team—thank you from the bottom of our hearts. Thank you for loving our loved one, caring for them, protecting their dignity, and making their final days as peaceful and meaningful as possible. We will forever be grateful for each of you and the love you showed our family. If you are looking for a place where your loved one will be treated with genuine compassion, dignity, and love, I cannot say enough about the wonderful people at River Oaks Place Loudon.

My family’s experience with River Oaks Memory Care in Loudon, Tennessee, was extremely disappointing and concerning. During our loved one’s stay, we observed and experienced the following: • Our loved one was left in soiled diapers. • Showers were not being provided twice a week as expected. • Clothing went missing. • There were problems with medication that caused us serious concern. • Teeth were not being brushed as they should have been. • The resident’s room was not kept clean. • A sink used for haircuts was broken for weeks. • We encountered a nurse whose behavior toward us was rude and, in our experience, very unprofessional. • We observed a resident cleaning tables after meals and using a rag to wipe her nose before continuing to wipe the tables. This was particularly concerning from a hygiene standpoint. After we moved our loved one out of River Oaks, I contacted the director because I wanted to discuss these concerns and what had happened. My call was not returned. When families entrust a memory-care facility with someone they love, they should be able to expect basic hygiene, cleanliness, appropriate personal care, medication safety, respectful treatment, and communication. These were our personal experiences, and they left us deeply concerned and disappointed. I am sharing this review because families considering memory care deserve to ask questions, visit frequently, pay close attention to their loved one’s condition, and make sure their concerns are taken seriously.

First review was deleted within 1 day, then I posted that it was deleted and that was deleted, so here it is again. I am extremely disappointed with the care my loved one received at River Oaks Nursing Home. During their stay, I had serious concerns about the quality of care, communication, and attention to basic needs, including grooming, bathing, toileting, and ensuring adequate nutrition. I also witnessed a significant decline in my loved one’s condition while they were at the facility, which ultimately led to removing them. On multiple occasions, it was difficult to find staff available to discuss concerns or address questions about my loved one’s care. This raised serious concerns about whether they were receiving the level of attention, supervision, and care they deserved. One particularly concerning incident involved a medication cart being left unattended in a hallway while several staff members were gathered inside an office nearby. Given the importance of medication security, seeing the cart unattended was deeply troubling. Families place tremendous trust in nursing homes to care for vulnerable loved ones. Unfortunately, our experience left us with significant concerns about whether that trust was honored. I encourage anyone considering River Oaks to thoroughly research the facility, ask detailed questions about staffing and care procedures, and closely monitor their loved one’s care.