Prairie Lakes Health Campus

We were checking for a memory care facility for my mother and I was very impressed with Prairie Lakes. I liked how it was down the street from my house. Jessica was very helpful giving us a tour and all the information we needed. They did a great assessment on mom, the facility was beautiful and felt my mom would do well here. We eventually picked another facility only because it was a lot closer for my dad to visit. I recommend giving them a visit if you’re looking for a nice and safe community for your loved ones.

Don’t do it!!! A loose run ship. Exec Director is a good salesperson but does not know how to run a tight operation. Lots of gaps in care. If you have feedback forget it. Their ears are closed. Some great nurses, some not-so-great. Errors in prescription process at times, non-existent after-hours/weekend onboarding process. Don’t take the chance, find somewhere else if possible. Oh, and if they say, contact the executive director, forget it. You either won’t get contacted or she’ll have an attitude. As far as their ethics hotline, you can’t get a hold of anyone at the corporate office. Their ethics hotline is a third-party. We put in a ticket and they were supposed to get back with us within a few days. It’s been a month and no word. For your own sake, and the sake of your loved one just stay away from this place.

My mother in law was admitted here immediately following a hospital stay and I will say the services were mediocre. The first two days she was there one of the aids told me that they had no idea she was even in the room. She fell twice and it was denied by the staff. They even told that the scar that she obtained came from the hospital staff. I think they were my first focused on how they were going to get paid rather than care for her. We never got a care plan on paper even after discharge there were services that were supposed to be offered to us. IE Mom‘s meals that we were told about and a month later I called to see about getting that information and was told that they can no longer help me due to her, not being in their care anymore. Not what I expected for someone caring for the elderly

Legacy, which is part of the Prairie Lakes Health Campus, was my Mom's second Memory care unit and we did not have a positive experience at the first place. The difference was the staff and how they truly care for the people that reside there. From the nursing staff, to the cleaning staff, to the chef, to the grounds keeper, they were all so kind and caring to both my Mom and to our family. The staff is consistent without the normal turnover and has been there for a long time. No place is perfect but I found that this caring attitude truly made all the difference in her experience there. I can't thank them enough.