Pines of Mt Lebanon

I cannot say enough wonderful things about The Pines of Mt. Lebanon. Over the years, we have had multiple family members stay there, and every single experience has been exceptional. When you’re trusting others to care for people you love, it means everything to know they are treated with kindness, dignity, and genuine compassion, and that is exactly what the staff at The Pines provide every day. The entire team is incredibly attentive, professional, and warm. They take the time to get to know residents and their families, and it truly feels like a community rather than just a facility. One thing that has stood out to our family is how quickly and effectively they respond to the call bell. It’s reassuring to know that when a resident needs something, help arrives promptly and with a positive attitude. The staff consistently go out of their way to make sure everyone is comfortable, safe, and cared for. Tammy, the Executive Operations Officer, is a wonderful example of this dedication. She truly goes above and beyond, always making herself available to listen, help solve concerns, and ensure that residents and families feel supported. Her leadership and genuine care make a real difference in the positive environment there. If you are looking for a place where your loved ones will be treated with respect and compassion, The Pines of Mt. Lebanon is truly outstanding. Our family is incredibly grateful for the care, kindness, and professionalism they show every single day.

I needed to find a personal care home for my aunt on very short notice after she fell and didn’t recover well during rehab. After visiting three other locations, I chose The Pines because of their personal warmth and investment in the residents. My aunt was a big challenge, physically, mentally, and emotionally, and all the staff members were exceeding kind and patient. I truly believe they brought her joy in her final days because of their attentiveness, care, and humor. Tammy, the Executive Director, was always knowledgeable, responsive, and helpful in discussing any issues with my aunt, and all of the staff members were exceptional in every respect. My deepest gratitude to all of you, Anthony.

My mother-in-law recently became a resident of the Pines, after having spent three years in another nursing home nearby. After having mostly terrible experiences at the other nursing home, the Pines is a complete 180. The care there has been unmatched. Staff are extraordinarily responsive, so much so that the facility tracks and makes public it's response time to clients on their website! Tammy, the Executive Director, is a no-nonsense powerhouse, and runs a tight but supportive ship! She clearly is deeply understanding of the complex needs of the elderly (and is a nurse herself, which is rare in executive leadership in these facilities). Mother-in-law recently said to us that she didn't realize how good care can be until she came to the Pines, which is a true testament to the great work they are doing here. Me and my wife will happily recommend any and all folks looking for the best elder care services to check out the Pines!

I moved in on Sunday, March 29th, a week ago and the Pines has exceeded my expectations!!! The staff are wonderful from the gentleman who does the Laundry to the Executive Director - they treat the residents like adults and are welcoming in every way. I do feel like I'm at a luxury resort where I'm respected, valued, and heard. Thank You. Mark