Pegasus Landing of Mesa

Pegasus is the place to bring your loved one if you are looking for a facility that feels like a home. We moved mom from CA to be closer to us since my husband is her POA and she needs a high level of care. She is in early onset dementia and she is physically unable to care for her basic needs anymore. Pegasus has been everything we dreamed of for mom, she had her kidney removed this past June and cleanliness is very important to keep her healthy. Pegasus staff has gone above and beyond as we adjust her care plan and get acclimated. Mom moved in 1 month ago, we visit her very regularly she is clean, hair is always brushed beautifully, her apartment is clean, her laundry is being kept up beautifully as she is struggling with incontinence at night and has a high need for laundry to be done very often. The care team have loved on her and made her feel safe and cared for which is the top priority for us. The medical care she is getting by a company that comes into the facility is impressive we have already had xrays, labs, medication adjustments, a mobile dentist that will be coming to keep mom in the best health possible. There are endless activities for the residents to do daily that are fun and keep the residents busy and social. Mom has already had her hair done and a pedicure in the on site Salon. The food is very good, mom has gained 10 lbs of needed weight in the last month and is enjoying her meals. We highly recommend this facility! During one of the hardest things we have had to deal with Pegasus is making this transition a positive one. Thank you Pegasus!

It is rare to find a community that not only sets a high standard but consistently exceeds it, yet that is exactly what Pegasus Landing of Mesa achieves. I give them the highest possible recommendation. The Management team at Pegasus Landing is nothing short of exceptional. They are highly communicative, transparent, and proactive in maintaining a positive and supportive environment. They don't manage from an office; they are visible, interacting with residents, and always receptive to feedback. This visionary leadership trickles down, creating a culture where every employee understands their vital role in the residents' well-being. The Staff are the heart of this community. I would definitely recommend placing your loved one here.

Unlike the most recent review, my experience for my mom's care was not as positive. Over 2-years, it's been a revolving door of interim directors or corporate staff filling in. I visited every 3 months and always met with them to share my thoughts & concerns. I could not get a meeting with the current director. Initially, mom needed low level of care which included Stand-by for showers. However, never once when I visited or any family visited did anyone come for her shower time. When I asked, I was told my mom would send them away. OK. I get that. But she was never clean when I visited and she had several (at least 4 in 2 years) UTIs that sent her to the ER. Earlier this year it was decided her care level would need be increased from Level 2 to Level 4. This should include showering assistance (not stand-by) and distribution of her 2 prescriptions and we paid and additional $1900 to what were were already paying. Yet I still NEVER saw anyone come to help with bathing or dressing. Her hygiene was unacceptable. Now to housekeeping...her apartment was also dirty every time I visited. After getting mom clean, I'd clean her room. Dishes were always piled high in her sink. It smelled. The floor was dirty needing both sweeping and mopping. Her refrigerator was full of rotting leftovers she'd bring back from the dining room. Once, when her mental state was not good (and shortly after was diagnosed with another UTI), I found over 20 cups and glasses from the dining room in her apartment (in her cupboards, sink, drain, side table, and bathroom). When I returned them to the kitchen, they were shocked. I was too. Why wouldn't housekeeping take them back? Oh, and the roaches. First a dead one. Hmmm. Concerning. Then next visit a couple of live ones. Maintenance came out to spray immediately once I reported it. Upon move out, under the mat in her shower, a bunch of little baby roaches scurried out of the light and I scurried out of the room! Lastly, when I decided it was time to move her closer to me and gave the 30-day notice at Broadway Mesa Village, it was very hard to get any answers as to how to get her medicine before we left. I also needed assistance getting my mom on a call with a nurse in the state where she was moving for an assessment. Seems like it would be a pretty standard request from one assisted living facility to another, but I was told by the director (through the new person working in the business office, yeah she didn't take the call from me) that no one could take the time to help my mom access a video phone call for 10 minutes. She lived in an assisted living facility with very little, almost no assistance. Luckily for me, there were 2 people that have worked there the entire length of my mom's residency that definitely made both of our lives better! One helped my mom with that needed video assessment on her own time and the other mailed my mom's meds that weren't available to me on her move out date! Angels! There are definitely amazing people there and I give them a lot of credit dealing with my mom and helping me from afar and I'm forever grateful to them. But the ownership and management and how this facility is run day-to-day is very concerning. If you plan to move a loved one here, you need to be a strong advocate for them, monitor their care, and visit often! Thank you for your time if you've gotten to the end of this long post. Wait, let me add a quick note about the food. It always tasted good and my mom and other residents really liked it. I felt portions were way too big for these tiny people and I witnessed a lot of waste. I did find it odd when items like corn on the cob or a beef rib were served. Those are very difficult items to eat. Even a slice of ham or turkey is hard to cut if you only have use of one hand or are just frail. Seems like the chef and servers would know that food should be served bite sized. Other than that the serving staff was always pleasant and knew the residents by name along with their favorite beverages. And that's all. It's enough!

Update 8-5-25. Mom has been moved to the memory care unit number of months ago. Visited today. My mom mas well take. Care of. Facilities were very clean. Staff way awesome with mom. No concerns. Director of Nursing is the best!! I toured multiple independent and skilled nursing homes before I picked Broadway Mesa Village. In the last 8 months only have had one concern. After a couple weeks it was addressed. The time delay was a result in communication issues. Employee I called no longer worked for them. Today I dealt with a corporate leader covering and issues were immediately corrected. My mom loves the staff. Food is excellent. Every staff member is friendly and helpful. Cost is in line with other facilities. I am an Rn and am very critical of my care for my mother. Todd