Pegasus Landing of Katy

Legacy at Falcon Point took exceptional care of my mother-in-law during her time there. From the very beginning, we were impressed by the wide variety of activities they offered and how thoughtfully they included her, always taking her interests and abilities into account. The level of personalization truly stood out — she was never treated like just another resident. The nursing staff showed her genuine kindness, patience, and respect every single day. They also made our family feel welcomed and truly recognized. Staff members knew us by face and by name, which meant so much and made every visit feel personal and comforting. As her health declined, the care only deepened. They supported her with dignity and comfort all the way through the end of her life, and that meant more to our family than we can ever fully express. We are deeply grateful to the nurses, staff, and caregivers at Legacy at Falcon Point for the love, attention, and excellent care they provided. I would highly recommend this facility to any family looking for a place where their loved one will be genuinely cared for.

Please be advised! I had a friend come and visit my mom to check on her since I’m not in town. She came to my mom sitting in her throw up other than the times that I came and she smelled like urine and hadn’t been changed for who knows when, we found her bedspread and clothing in a plastic bag reeking of urine. We had to throw her new mattress in the dumpster. I want to start off by addressing caregiver named “Renee” one of the servers had been calling her to come pick up my mother and she took so long to come pick her up, I saw her standing in the hallway on her phone. The med tech comes after a long while saying I can’t diagnose you or take your vitals, what’s the purpose of you being a med tech if you’re no help, she said it’s not an emergency. You want to wait for the situation till it’s an emergency! she could have choked on her throw up. Understaffed,unprofessional, They just left her in her throw up for the longest time. I had asked on of the servers named ‘Nicole’ if she’s able to get any help! she was very unprofessional, rude and dismissive! It made me upset to know that my loved one is being watched over with staff like her. She even admitted to having an attitude then said “she had a long day” which still doesn’t justify her bad attitude. she acts as if she hates her job. We were sold a big pile of lies by Management they will tell a price when you’re signing the contract then double it up after they move in with in a month. To pay that much money to have our mom neglected is a disgrace. It’s heart wrenching when you entrust your love one to their care and they treat her like that. the least the staff could do is be compassionate towards the family members! It could be one of your own parents

I do not recommend this facility if your loved one needs any real care. My family member was bedridden and needed extra attention that she was not given. My family member fell on her head and has never been the same after, we had to hire our own caregiver to stay with her because of the neglect of care from mangers and some caregivers , whenever I walk and ask the caregivers for some help they sit there and chat and laugh and come after a long while. After being in the facility for a few months, every time I went to pick up her food most of the time theres one person taking orders and bringing the dishes, it looked like they very low staff, my family member had one caregiver that she cared for, they had moved the caregiver whenever I talked to the caregiver she was very unhappy were they moved her, she said had talked to her care manger and she was crying because they had she changed her position without telling her mangers don’t care if the employees have a good relationship with the residents or what positions of field they rather be in. my family members died soon after. They will waste your time and money

This place used to be great, 4 years ago it has went down, really pathetic service. the management don’t care and their main concern is $. I’ve met with Richard and Angala a couple times regarding several issues with the place. There were no care for changes, they put my parent in memory care for a better care my parent has been yelling and crying they mental health gotten way worse. The nurses were lazy, no empathy, no bed side manner. They don’t even change their clothes or diapers. My parent has gotten an infection. The management didn't care about the patient either. The place was old and outdated . They even let the patients run free. A man in a wheelchair came in to my parents room three times, they just said he was harmless. They were very slow to answer the call button if at all. no help. Most of the nurses in that area sit and talk are not paying attention. There were a few nice aids that were very kind to my family member! But man this place is severely understaffed! Don’t send your parents there