Parkwood Healthcare

Came here out of the hospital because I need IV antibiotics another couple of weeks as well as rehab. I could not possibly be happier with everyone here! They are not just good at taking care of me - they sincerely care about me getting better! From techs to nurses to PT and all the other staff here, I find them to be universally caring and great at what they do! I cannot recommend them more highly! Thanks to ALL of you!

I was horrified to read the reviews of this center but I decided to meet with the front office admins to see if maybe they could explain why such a pretty facility could have such bad reviews . I wanted to give them the benefit of the doubt. The assistant director who was new to the facility spoke with me and said she did not know the reason behind the horrible reviews. She said she would pass my information along to the director who would talk to me about this.. I called twice and came back to see if he could speak to me .. I never got a call back. That to me speaks volumes of the lack of accountability - beware and read all the reviews !

As a physician, I was appalled at the treatment my mother received. She waited hours several times for someone to help her to the restroom, fell and hit her head in the middle of the night, was put in the shower with her clothes on, left in the restroom and ended up on the floor, was treated aggressively by staff trying to change her, was told she “stank” and needed a shower, etc. In addition, Deshay Patterson, over infection control, had a nasty, spiteful attitude and intentionally threw out food I had brought for my mother and left in the refrigerator. In my opinion, the facilities that don’t have 24 hour visiting hours treat the patients poorly when no one is around. The nursing director and administrator were wonderful and very helpful. However, it will take more than these two individuals to convert this facility into one that I would recommend. If I knew then, what I know now, I NEVER would have allowed my mother to get care at this facility.

My sister was admitted to this nursing home for rehabilitation, on February 2025 . I visited her every day. On several occasions, I found her in concerning conditions. Some days she was lying in bed feeling very weak. One time I arrived and found her asleep in her wheelchair in the dining room. When I called her name, she did not respond. I immediately asked the nurses at the station to check on her, and when they checked her oxygen, it was dangerously low. Despite this, the staff showed little urgency or concern. On her discharge day, I again found her in bed, unresponsive, with low oxygen levels. Staff suggested keeping her another day, but I decided to take her out myself. No one offered assistance in getting her to my car. After leaving the facility, I took her directly to the hospital, where doctors discovered she had an infection and required treatment. This experience was frightening and unacceptable. Patients deserve attentive care, quick response to medical issues, and proper discharge procedures.